Manager, Cabin Training

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

The Manager, Cabin Training is responsible for all activities related to flight attendant training, under the direction of the Senior Director, Training and Cabin Standards.

Main Responsibilities

• Manage the Cabin Training team to ensure the successful implementation of the strategic plan and projects of the Cabin Training and Standards department
• Oversee the organization and effectiveness of day-to-day cabin crew training operations
• Ensure adequate staffing of cabin crew instructors, including recruitment, training, and scheduling
• Ensure the supervision and evaluation of instructors, consistency in training delivery, and compliance with approved training programs
• Oversee the development and review of training programs and ensure compliance with regulatory and organizational objectives
• Continuously evaluate feedback, safety/quality assurance recommendations, and performance metrics to develop initiatives to improve training programs
• Monitor training trends, best practices, and upcoming regulatory changes to ensure the ongoing, dynamic, and effective evolution of cabin training
• Be responsible for cabin training facilities, including the cabin simulator
• Manage training qualifications for cabin crew and instructors and resolve issues of non-compliance
• Ensure that cabin crew and instructor training records are kept up to date
• Liaise with stakeholders, regulators (e.g., Transport Canada), suppliers, and other departments regarding training needs and logistics
• Perform any other duties related to training and cabin standards

• College diploma in a related field or equivalent
• Minimum of five (5) years of experience in personnel management/supervision or equivalent
• Minimum of three (3) years of experience as an instructor or equivalent
• Previous experience as a flight attendant required
• Strong knowledge of Commercial Air Service Personnel Training regulations

(Canadian Aviation Regulations – CARs; Flight Attendant Training Standard – TP 12296, etc.)
• Strong ability to interpret policies, directives, and regulations
• Knowledge of computer-based training, learning management systems, and blended learning
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.) and Articulate
• High attention to detail with strong communication and interpersonal skills
• Self-directed and resourceful
• Ability to travel and work flexible schedules
• Maintain flight attendant qualification
• Bilingual (French/English): excellent writing and editing skills

 

*A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

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Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.