Manager, Business Systems

Qualified is the Agentic Marketing Platform for B2B companies. With Piper the AI SDR Agent, Qualified offers a whole new way to grow inbound pipeline. Piper operates across both the website and email, working to engage website visitors, capture leads, and convert buyers into pipeline around the clock. Hundreds of the world’s leading brands—including Crunchbase, Asana, Box, and Grubhub—choose Qualified to increase lead conversions, generate more meetings, and improve efficiency within their inbound pipeline motion.

What You’ll Do

As the Manager of Business Systems, you’ll play a pivotal role in scaling, securing, and innovating our Revenue Operations technology ecosystem. You’ll work cross-functionally with Sales, Marketing, Success, Finance, and Product teams to ensure that our systems not only enable day-to-day business operations but also power next-gen AI-driven workflows and analytics.

You’ll be responsible for the design, architecture, and operational excellence of our GTM tech stack—including Salesforce (core), Outreach, Gong, Rattle, Domo, LeanData, Gainsight, Clari, Vanta, ZoomInfo, and over two dozen other integrated systems.

This is a hands-on role for a technical builder and strategic thinker—someone who can both write a flow and present to the C-Suite. You’ll manage multiple complex projects, tackle technical debt, and implement governance to future-proof our systems.

Responsibilities

• AI & Automation Enablement

• Spearhead direct integrations between Salesforce and AI/LLM models to enhance automation, summarize records, and generate insights

• Implement agentic workflows like streamline support handoffs, sales insights, and real-time summarization.

• Data & Systems Excellence

• Own Salesforce Data 2.0 initiatives—de-duplicate, enrich, and standardize all customer and prospect data from multiple providers (ZoomInfo, 6Sense, SimilarWeb, Apollo, etc.).

• Implement ongoing enrichment pipelines and enforce data hygiene standards.

• Partner with Engineering and Data teams for transforming, and surfacing usage-level data in Salesforce and Domo.

• Tech Stack Governance & Expansion

• Lead implementation of next-gen GTM tools (Vanta, Highspot, Clazar, Gainsight, Skilljar, Clay, SendGrid, etc.) and ensure seamless integration across the RevOps ecosystem.

• Build and maintain release management, sandbox strategy, and change control processes

• Identify, remove, and document legacy technical debt (unused packages, process builders, obsolete ETLs).

• Security & Compliance

• Partner with Security and IT to close security gaps, enforce permissioning and field-level governance

• Drive proactive alerts on domain protection and monitoring for deliverability and data integrity.

• Project Ownership & Communication

• See projects from concept to completion—defining requirements, scoping builds, managing timelines, and driving cross-functional alignment.

• Communicate system changes, document processes, and present architecture and impact analysis to stakeholders and leadership.

What You Bring

• 5–8 years of experience in Business Systems, RevOps, and CRM Administration, ideally within a B2B SaaS company.

• Salesforce expert (Admin, Advanced Admin, or Platform App Builder certifications preferred).

• Deep experience with Salesforce architecture, including Flows, Apex triggers, custom objects, integrations, and APIs.

• Proficiency across core GTM tools—Outreach, LeanData, Domo, Gainsight, Clari, ZoomInfo, Gong, etc.

• Proven ability to translate business needs into scalable systems and automate manual workflows.

• Experience implementing AI or Agentic solutions within business applications

• Strong documentation, communication, and presentation skills—capable of aligning technical details with business outcomes.

• Data-driven mindset with ability to analyze and improve data pipelines, dashboards, and KPIs.

About Qualified

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 1100+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures. Visit qualified.com to learn more.

One Team

We’re all in this together with a shared goal: grow the business and each other.  Work as a team, win as a team.  Collaborate and strategize across departments to deliver A+ work.  We are bold thought leaders that value creating a sense of belonging for all and celebrating our wins, big or small.

Customer Obsessed

Prioritize the customer above everything else. Build a product that our customers love. Establish ourselves as their trusted advisor and do “Whatever it takes” to make them successful. Prove the ROI. Only when our customers win do we win.

Think Big & Move Fast

We’re defining a new category and we have fierce competition. Fast-paced innovation is the name of the game. We look forward. We reimagine. We throw out new ideas. We test things. We move quickly. We challenge the norm. We don’t settle for status quo.

On the heels of their Series C financing, Qualified is looking to grow the team so that they can do even more, even faster; they’re focused on delivering our customers more innovation, additional services, an expanded product portfolio, and even deeper ties into the Salesforce CRM platform. Qualified is looking for folks that are fired up about joining a fast-paced, fast-growing company that is doing big things.

Diversity & Inclusion

Qualified is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.