Manager, BizOps

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, BizOps

Certainly! Here’s a professional and well-structured Job Description for a BizOps (Business Operations) Manager role tailored to a Digital Payments Platform in Turkey, regulated by the Central Bank:

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Job Title: Business Operations Manager – Digital Payments Platform

Location: Istanbul, Turkey (Hybrid or On-site)
Department: Operations / Strategy & Execution
Reporting to: Head of Product or COO
Type: Full-time

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About the Role

We are looking for an experienced, technically strong, and detail‑oriented Business Operations (BizOps) Manager to lead the operational management of our Digital Payments Platform in Turkey. This role is pivotal in ensuring day‑to‑day operational excellence, regulatory compliance (including Central Bank of Turkey requirements), infrastructure reliability, and continuous process improvement.

As the BizOps Manager, you will be the operational owner of our payment’s ecosystem — bridging business operations with engineering, DevOps, compliance, and external partners. You will oversee both business workflows and technical operational processes, ensuring high availability, security, and seamless end‑to‑end service delivery.

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Key Responsibilities
• Operational Ownership:
Own the daily business operations of the digital payments platform, including transaction monitoring, settlement flows, and issue resolution.
Oversee incident management, root cause analysis (RCA), and problem management processes.
• Regulatory Compliance:
Ensure full compliance with Central Bank of Turkey regulations and reporting requirements.
Coordinate audits, inspections, regulatory filings, and infrastructure compliance
Maintain operational documentation aligned with regulatory standards.
• Process Improvement:
Identify, document, and optimize operational workflows.
Automate manual processes to improve efficiency and support platform scalability.
Drive continuous improvement initiatives across operations, engineering, and support teams
• Technical & Infrastructure Operations:
Oversee monitoring, alerting, and logging systems (Prometheus, Grafana, ELK, Loki, etc.).
Collaborate with DevOps teams on CI/CD pipelines, release management, and deployment/rollback processes.
Ensure high availability, performance, and capacity management across infrastructure and applications.
Support the management of Linux‑based systems, containerized environments (Docker, Kubernetes), and private cloud platforms.
Oversee security, access control, IAM, secrets management, vulnerability scanning, and hardening practices.
• Cross-functional Coordination:
Work closely with product, engineering, legal, finance, compliance, and customer support teams to launch new features and maintain seamless operational processes.
Act as the operational point of contact for internal and external stakeholders.
• Risk Management:
Proactively identify operational risks and implement mitigation plans.
Develop and maintain business continuity, disaster recovery (DR), and high‑availability plans.
Ensure proactive monitoring and rapid response to operational issues.
• Reporting & Analysis:
Generate operational dashboards and reports for internal stakeholders and regulators. Monitor KPIs and drive data-driven decisions.
• Vendor and Partner Management:
Coordinate with payment partners, banks, processors, and other third parties to ensure smooth operations and SLAs.

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Qualifications
• Experience:
Minimum 8 years of experience in IT Operations / DevOps
Strong operational experience in payment systems, banking infrastructure, or other high‑availability environments.
Experience working in a Central Bank–regulated environment is a strong plus.
• Education:
Bachelor’s degree in Computer Engineering, Software Engineering, Electrical & Electronics Engineering, or related fields
• Skills:
Strong knowledge of Linux systems (Ubuntu), networking fundamentals (DNS, Load Balancer, Firewall), and cloud infrastructure.
Experience with Docker, Kubernetes, CI/CD tools (Jenkins, GitLab CI, GitHub Actions), and Infrastructure as Code.
Familiarity with security practices, penetration testing concepts, vulnerability scanning, and system hardening.
Experience with monitoring and logging tools (Prometheus, Grafana, etc).
Strong understanding of payment infrastructure, financial regulations, and operational risk.
Excellent analytical thinking, problem‑solving, and decision‑making abilities.
Strong communication, project management, and stakeholder‑management skills.
Ability to work under pressure and manage complex cross‑functional initiatives.
Team‑oriented, responsible, and adaptable to hybrid work environments and dynamic schedules.
Ability to read and write technical documentation in English.
Fluent in Turkish and English.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.