Manager, BDR Enablement & Excellence, Mastercard Services (Global)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, BDR Enablement & Excellence, Mastercard Services (Global)

Services is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, business experimentation, and data-driven information and risk management services.

The Services B2B Business Development (BDR) team is a global outbound team focused on driving new business pipeline across Mastercard’s Services portfolio. This role is the first dedicated BDR Enablement & Excellence hire for the team. It is a high impact individual contributor position, reporting directly to the Global BDR team lead, with a mandate to build scalable enablement, onboarding, tooling, and performance frameworks that help BDRs ramp faster and perform more consistently across regions.

Responsibilities

• Build and own the BDR enablement function for a global BDR team across Mastercard Services
• Design and continuously improve a structured, repeatable onboarding program to accelerate BDR ramp-up
• Develop and deliver ongoing enablement and training on outreach strategy, messaging, prospecting best practices, and tooling
• Drive best practice adoption of core tools, including LinkedIn Sales Navigator, Outreach, and Salesforce
• Analyze outreach and performance data to identify what works, what doesn’t, and what can be scaled
• Build and maintain clear documentation, playbooks, and training materials for global use
• Capture best practices from high-performing BDRs and turn them into standardized, repeatable approaches
• Partner closely with Marketing teams (Product Marketing, Field Marketing, Campaigns) to improve BDRMarketing collaboration and content usage
• Improve visibility into performance through reporting, insights, and dashboards
• Act as a trusted enablement partner to BDRs and BDR leadership, supporting a globally distributed team

All About You

• Hands-on experience in a BDR/SDR, or outbound sales role, with direct exposure to new business prospecting
• Strong understanding of what makes outbound outreach effective, especially in complex or enterprise environments
• Credibility to work with and influence BDRs based on having done the role yourself
• Experience using sales tools such as Salesforce, Outreach, and LinkedIn Sales Navigator
• Comfort working with performance data, metrics, and reporting to inform decisions
• Demonstrated interest in enablement, coaching, process improvement, or scaling best practices
• Ability to operate effectively in ambiguous, build-from-scratch environments
• Strong written and verbal communication skills, with the ability to translate complexity into clarity
• Collaborative mindset, with experience partnering across Sales, Marketing, and Revenue/Sales/Marketing Operations functions
• Comfortable working in a global, matrixed organization and influencing without direct authority

#servicesbd

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.