Manager, Analytics & Metrics

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Analytics & Metrics The Senior People Analyst will be a member of the Regional People Data & Analytics team which provides data, analytics, and strategic decision support across multiple business units in regions across Mastercard. This role will primarily be supporting India, but will have secondary responsibilities across multiple Regions, and will therefore require collaboration across multiple time zones. This individual will bring experience in people analytics, the HR functional domain, and program management to enable data-driven decisions about talent at Mastercard. You will have responsibility for consulting with business leaders to understand their unique needs and provide data and insights to support decision making. Competitive candidates will be detail-oriented, execution-focused, and accomplished at driving quantifiable results within a matrix organization. Role o Partners closely with business leaders to provide strategic decision support through data and analytics o Applies knowledge in quantitative and qualitative analysis as well as data visualization to surface clear and compelling narratives that inform the strategies of the Business Unit o Influences the development of actionable KPIs that drive business decisions and inform executive management and other key constituents o Provides thought leadership to convert inputs from stakeholder teams into creative, scalable solutions o Sees beyond requestors’ asks to understand the root query or challenge for which data and analytics are being sought o Defines, validates, and enforces HR data integrity in collaboration with HR systems teams o Provides program management support for performance management, talent reviews, and other key activities as warranted o Collaborates with data engineering and visualization resources to access and manipulate data, explain data requirements, and surface findings via cutting-edge visualizations and dashboards o Demonstrates exceptional judgment and discretion when dealing with highly sensitive people data o Primary Stakeholders will include People & Capability Business Partner Lead based in India, as well as secondary support to Europe Region, and Global Customer Delivery function as part of our cross Regional support model All About You Essential o Experience in working with organizational & workforce data o Experience providing innovative analytical solutions that have lasting impact in multiple dimensions; strategic, operational and financial o Ability to translate results of analyses into data-driven insights to ensure key messages resonate with the target audience o Ability to collaborate with peers and cross functional teams, working across multiple time zones o Creative and nimble with ability to overcome obstacles to solve challenging problems o Flexible and responsive, with ability to adapt to rapid change in direction or business priority o Openness to feedback and strong self-awareness o Ability to work within the confines of data governance and privacy standards o Excellent verbal and written communication skills o End-to-end problem-solving and communication abilities: diagnosis, data cleaning, integration and transformation, analysis, visualization, and presentation Desirable o Experience using HRIS tools (Workday preferred) o Proficiency in inferential statistics o Experience in relationship building across large scale organizations o Experience managing and analyzing structured and unstructured data using tools such as SQL, R, or Python o Familiarity with ETL tool capabilities and utility (e.g., Alteryx, Informatica) o Experience in BI tools (Tableau, Power BI, and Domo preferred) o Experience with Agile/Scrum environment preferred Education • Bachelor’s degree in Business, Psychology, Management, Analytics, or a related discipline Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.