Manager, Admissions Performance and Insights

Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely.

About This Role

Manager, Admissions Performance & Insights is a strategic leader responsible for overseeing all KPI driven operations within the business development and admissions function. This role ensures integrity, accuracy, and timely delivery of business development and admissions data, supports operational excellence, and drives continuous improvement through data-driven insights. The manager will manage reporting, quality assurance, staff performance insights, and process optimization, directly impacting the business development and admissions team’s effectiveness and the organization’s growth.

What You'll Do:

• Strategic decision support

• Inform strategic planning: Provide leadership with data-backed insights to help them set targets and implement effective strategies for long-term growth.

• Improve risk assessment: Use data to identify and assess potential risks associated with new initiatives or projects, allowing for better planning and integration.

• Evaluate performance: Analyze the performance of different projects, team members, marketing initiatives and operations to quickly determine what is working well and what areas are underperforming. 

• Operational efficiency

• Streamline processes: Analyze existing workflows to identify bottlenecks and inefficiencies, use analytics to suggest data-driven improvements, lead process improvements across cross-functional teams

• Reduce operational costs: Use data to identify areas of waste, optimize resource allocation, and improve the efficiency of operations like supply chain management.

• Implement real-time dashboards: Create, enhance, and populate dashboards that provide immediate insights into key performance indicators, enabling faster decision-making and reaction to issues.

• Collaborate with cross-functional teams: identify and implement process enhancements.

• Customer and market insights

• Understand referent/customer behavior: Analyze customer data and feedback to understand needs, preferences, and pain points, which can inform process development and service improvements; including call auditing recordings for analytics

• Enhance referent/customer experience: Gather and analyze data on customer interactions to identify opportunities to improve service, build loyalty, and increase satisfaction.

• Conduct market research: Use analytics to gain a deeper understanding of the competitive landscape and market dynamics to inform strategic planning. 

• Revenue and growth

• Identify new revenue streams: Analyze market trends and existing data to uncover new business opportunities and revenue-generating activities.

• Increase customer lifetime value: Develop predictive models that use historical data to target referrals with personalized offers, encouraging repeat referrals.

• Optimize strategies: Use market analysis and customer data to set competitive strategy

• Support strategic partnerships: Analyze potential partners and market data to identify and evaluate collaborations that can create new opportunities and value.

• Improve lead generation and conversion: Analyze marketing data to identify the most effective channels for prospecting and qualifying leads, then work with leads to improve conversion rates. 

• quarterly BD incentive payout calculations

• referral/admit attribution

• territory and rep dashboards

• performance tracking

• administering comp plan model

Who You Are:

• Bachelor’s degree in Human Services, Analytics, Data Science, Healthcare Informatics, or related field (Master’s preferred)

• 3+ years of experience in process improvement, data analysis, preferably in healthcare or admissions operations

• Advanced skills in data visualization tools (e.g., Power BI, SQL, and Excel)

• Strong communication, leadership, and team development skills

• Experience with performance management, coaching, and process improvement methodologies.

• Project management/process improvement skills

• Master's degree preferred

• 5+ years of experience (ideally with some operational exposure)

We are committed to a fair and equitable work environment. The expected compensation range for this role is below. This range includes multiple career path levels across the organization; where you fall in the range is dependent upon a number of factors including, but not limited to, your years of experience, type of experience, location, and education/certifications. Compass reserves the right to update these ranges.

This role may also be eligible for an annual bonus which is dependent upon individual and company performance.

Compensation
$68,000—$95,000 USD

We know job descriptions can be intimidating, so if this sounds like an opportunity for you, please don't hesitate to apply!

Who We Are

Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the Partial Hospitalization and Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare.

A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities.

Benefits & Perks

We know that you will be dedicated to your purpose here. We look at that investment as a two-way street. We are proud to offer plenty of space for growth, and opportunities to pursue continuous development within our organization.

For eligible positions, our other benefits include: comprehensive medical/dental/vision plans, 401k program with company matching, generous PTO (including competitive parental leave after 1 year of employment), and continuous training through CEU seminars and volunteering opportunities.

What’s Next?

Compass is committed to cultivating diverse and dynamic teams who exude passion for their craft, so whether or not you check all the boxes, we encourage you to apply – we’d be grateful to hear from you!