Manager Acquisition Systems and Capabilities

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

The Manager of Acquisition Systems and Capabilities will lead a Sales Product Operations team to enable local acquisition teams by providing advanced tools and processes for grading, segmentation, and performance optimization. The role focuses on standardizing KPIs and operational methodologies across multiple markets, collaborating with country teams to improve existing tools, and driving the development of scalable solutions. 

Main responsibilities:

• Support Commercial Teams: Collaborate closely with Sales Acquisition Teams by providing guidance and tools for grading, performance (competitive tools), and Sales, ensuring robust support in competitive and dynamic environments.
• Standardization of Tools and Processes: Drive the adoption of Salesforce and other sales tools across teams, ensuring alignment on KPIs, a unified approach to ways of working, and a consistent methodology for performance evaluation.
• Collaboration with Country Teams: Partner with local teams across multiple countries to improve the capabilities and tools used, identifying and addressing specific needs that enhance overall sales productivity and effectiveness.
• Tool Development and Scalability: Work on scaling existing tools and developing new ones aligned with identified priorities to improve sales efficiency and productivity. These tools include ML models, matching algorithms, scraping data and CRM platforms
• Data-Driven Insights and Modeling: Leverage strong data modeling skills to refine sales tools and processes, ensuring actionable insights are delivered to improve decision-making and sales outcomes.
• Stakeholder Engagement: Act as a key liaison between Global and Country teams, ensuring feedback loops are established, and tool enhancements align with overarching commercial objectives.

• Minimum 7 years of experience in sales operations, tools, and capability management, with a proven ability to work across multiple countries and regions.
• Expertise in data modeling, performance tools, and sales enablement solutions.
• Experience working with Salesforce or other commercial CRM tools used by Sales Teams as their primary day-to-day working tool.
• Experience working across multiple countries, managing diverse teams, and tailoring tools or processes to suit varying market needs and dynamics.
• Advanced stakeholder management and communication skills, with the ability to work across cultural and organizational boundaries.
• A proactive mindset to identify inefficiencies and implement scalable solutions that enhance sales team productivity.
• Ability to analyze and interpret data to inform decisions and tool enhancements.