Manager, Accounts Payable

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

We’re hiring an Accounts Payable (AP) Manager to lead our global AP operations, manage and develop the AP team, and drive continuous improvement across systems, policies, and workflows. You’ll oversee daily operations, monthly/quarterly close activities, and compliance, while partnering closely with Procurement, FP&A, Tax, and the broader Accounting team to scale a high-integrity, efficient AP function. You’ll also lead projects that enhance AP tools and processes to improve accuracy, cycle times, and stakeholder experience.

What will I be doing?

• Lead day-to-day P2P operations in Zip (inbox approvals, holds management, NetSuite exports, mentions), and own weekly and ad‑hoc payment runs, including pre-run approval chases and payment account troubleshooting.

• Oversee invoice processing quality and timeliness; ensure proper coding, PO application, period alignment, and approver routing; escalate blockers and drive on-time payments.

• Administer travel and expense policy in Expensify, including managing the reimbursement process, the corporate card program (applications, submissions, limit changes, deactivations), system syncs, and drive employee compliance and funding sufficiency for T&E cards.

• Administer the Navan travel program, coordinating with stakeholders to maintain data hygiene and policy alignment.

• Own banking-related AP workflows: monthly bank transaction allocations across US/AU/UK/IE entities, account funding and wires, and Airwallex wallet funding cadence and controls.

• Drive AP close each month: execute the day-of-close checklist; reconcile AP subledgers (Zip) to the balance sheet (NetSuite) and prepare flux/variance analysis; coordinate accruals and missing billing strings; investigate aging and reconciling items and ensure documentation and sign-offs are completed on time.

• Oversee statutory and regulatory deliverables connected to AP, including Form 1099 filings, and support VAT/GST compliance steps with the Tax team as needed.

• Monitor and report AP performance metrics (e.g., DPO), and prepare monthly charts and updates for leadership; identify levers to improve working capital while maintaining vendor relationships.

• Ensure policy/process documentation is current (AP playbook, SOPs/DTPs, travel and expense policy, company guides); build cross-training coverage and maintain clear ownership across the team.

• Proactively manage high-volume stakeholder communications across Slack and email; drive resolution on exceptions, reconfigurations, and coding change requests in coordination with GL and Procurement.

• Lead continuous improvement initiatives across AP tools and processes to streamline throughput, enhance controls, and improve stakeholder experience.

What skills do I need?

• 6+ years of progressive AP experience, including 2+ years managing or leading an AP team in a global, multi-entity environment; strong command of P2P workflows and period close requirements.

• Demonstrated experience with AP systems and ecosystem tools such as Zip, NetSuite, Expensify, and Navan; ability to translate business requirements into scalable processes.

• Familiarity with US GAAP and SOX-aligned process design; hands-on with 1099 reporting and year-end cycles; strong reconciliation and variance analysis skills.

• Proven ability to manage payment runs end-to-end, drive timely approvals, and troubleshoot exceptions (e.g., supplier information or payment account), while meeting SLAs for on-time, accurate payments.

• Excellent stakeholder management and communication skills; comfortable partnering with Procurement, Tax, FP&A, Accounting, and Enterprise Systems to improve workflows and data quality.

• Advanced Excel/Sheets skills; data-driven mindset with a track record of improving KPIs such as DPO and invoice cycle times.

Bonus skills & attributes

• Nice to have: VAT/GST operational experience across IE/UK/AU and prior ownership of related AP workflows in NetSuite, and procure to pay systems such as Coupa or Zip.

How you’ll succeed here

• Operate with urgency and an ownership mindset, set clear priorities, and keep stakeholders informed.

• Build resilient processes (SOPs/DTPs, cross-training) that scale through peaks, handovers, and audits.

• Raise the bar on controls and data integrity while simplifying the experience for vendors and internal approvers.

Our tools

We use a modern AP tech stack including Zip, NetSuite, Expensify, and Navan. You’ll lead the day-to-day operations, enhancement requests, and adoption of these tools to keep AP running smoothly and compliantly.

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up

• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

• Regular compensation reviews - we reward great work!

• Pension scheme & match up to 4%

• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

• Flexible paid time off policy

• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too

• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.