Manager, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Account Management

Overview
The Manager, Account Management is responsible for overseeing all aspects of the MasterCard relationship with assigned accounts. This role is ideal for a self-motivated, commercially pragmatic business developer who possesses strong relationship management and influencing skills. The manager will collaborate closely with both customers and MasterCard cross-functional teams to create and implement impactful payment programs that drive segment penetration and maximize revenues for MasterCard and its banking partners. Candidates should have a strong execution focus and solid experience in the financial or technology industry.

Major Accountabilities

Job Purpose
The primary purpose of this position is to help director to manage all aspects of the relationship with assigned account, ensuring profitability and strategic alignment across different departments. The manager will be responsible for account management and business development activities for designated customer.
Responsibilities
• Support the Director in owning end-to-end management of assigned key accounts, including customer relationship development and profitability management across multiple countries and regions.
• Lead account management and business development activities to drive sustainable business growth for designated customers.
• Develop and execute both strategic and tactical plans to enhance customer performance and maximize MasterCard’s profitability.
• Build and maintain strong, trusted relationships with senior stakeholders and key decision-makers at customer organizations, as well as with internal MasterCard support teams.
• Partner closely with cross-functional teams to identify new customer segments and product opportunities, and to design customized solutions that deepen segment penetration.
• Leverage MasterCard’s brand assets, sponsorship platforms, products, and value-added services to deliver differentiated and compelling customer value.
• Manage day-to-day administrative and operational matters for the assigned customer portfolio, ensuring smooth execution and governance.
• Oversee the development, launch, and ongoing management of new and existing products, programs, and services as required.
• Conduct regular customer performance reviews and facilitate periodic business workshops to sustain growth momentum and uncover new opportunities.
• Perform market research and opportunity assessments on new concepts and initiatives, evaluating commercial viability and alignment with market strategy.
• Provide input and recommendations on market strategy, profit planning, cost management, and budget planning.

Experience
• Minimum of 7 years of relevant working experience in business development, account management, product management, digital payments, financial services, preferably within payment or banking related industries.
• Highly self-motivated and results-oriented, with a proven track record of driving successful account strategies and delivering measurable business outcomes.
• Ability to integrate and apply cross-functional knowledge spanning sales, product, marketing, finance, operations, and risk management.
• Strong financial acumen, including hands-on experience with data analysis tools and the use of specialized data sources to inform business decisions.
• Proven capability in managing complex commercial deals, with a solid understanding of revenue models, cost structures, and the financial impact of business opportunities.

Skills
• Self-driven, organized, and proactive.
• Entrepreneurial and commercially focused.
• Strong impact, influencing, and negotiation skills.
• Excellent relationship management, communication, presentation, and marketing skills.
• Strong storytelling skills and keen sensitivity to identify customer pain points and needs, and translate them into business opportunities.
• Skilled in creating strategic planning decks with market insights to drive business growth.
• Ability to work effectively in small teams, leveraging the skills of colleagues.
• Be affluent in English writing and speaking.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.