Manager, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Account Management

The Manager, Account Management is a key role within the Mastercard Direct Services team, responsible for a portfolio of key customers located in Caribbean emerging markets. This role involves developing a long-term business strategy with customers to grow Mastercard’s portfolio share by promoting Mastercard’s products and services across a broad spectrum.
The Manager, Account Management serves as the single point of contact and is responsible for the customer's strategy, performance, and initiatives undertaken with MasterCard. This includes keeping colleagues and management updated on account status and collaborating on new opportunities with appropriate colleagues.
Role Responsibilities:
• Develop, manage, and reassess mid/long-term payment strategies for each customer.
• Expand the portfolio under management by growing existing products/services, winning over competition, and identifying new opportunities.
• Manage customer P&L, focusing on meeting key metrics (e.g., net revenue, volume, fees, services) and qualitative KPI (e.g., Voice of the Customer). Maintain dashboards, sales pipelines, and market intelligence to assist internal teams and Senior Management in decision-making.
• Proactively manage customer economics and negotiate contracts, providing timely feedback to internal teams to address any issues or opportunities.
• Collaborate with internal teams (e.g., Services, Marketing, Products, Customer Delivery) to identify new business opportunities and manage existing projects.
• Understand and assess specific market dynamics, key players, and activities to identify growth opportunities.
• Continuously expand personal knowledge and expertise to provide customers with the most up-to-date view of Mastercard’s position in the global payment space.
Qualifications:
• The successful candidate should be commercially savvy, sales-driven, and comfortable during negotiations with customers.
• Ability to work under limited supervision, manage financial targets, and manage sales pressure.
• Experience developing relationships at executive levels within local banks and engaging in strategic conversations with C-level business partners.
• Strong financial acumen and ability to build complex customer sales pitches.
• Capability to gain support from internal Senior Management and colleagues in a matrix organization.
• Proven sales/customer-facing experience in financial services or consumer goods industry.
• Proficiency in English and Spanish is required.
• Prior knowledge of the Caribbean business environment is advantageous.
• Experience in card payments is highly desirable.
• Minimal travel expected (approx. 5-8%).

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.