Manager, Account Management

About Haus

Haus is the incrementality platform leading brands trust to optimize billions in ad spend worldwide. Using frontier causal inference-based econometric models to run experiments, we help brands measure the business impact of marketing, pricing, and promotions with scientific precision. Over $360B is spent annually on paid advertising in the US alone, and the famous quote “half the money I spend on advertising is wasted; the trouble is I don't know which half” still rings true. Haus helps marketers identify which half, and reallocate it to maximize growth.

With a founding team of former product managers, economists, and engineers from Google, Netflix, Meta, and Amazon, we make high-quality decision science, incrementality testing, and causal marketing mix modeling accessible to businesses of all sizes—automating the heavy lifting of experiment design, data processing, and insights generation. Haus works with leading brands like FanDuel, Sonos, and Dr. Squatch, delivering ROI gains as high as 30x.

Haus is well-capitalized and backed by top-tier VCs, including Insight Partners, Baseline Ventures, Haystack, and others. We're honored that Haus has once again been recognized by LinkedIn as a 2025 Top Startup!

About the Role

We're building a dedicated Account Management function at Haus for the first time, and this role will lead it. As Manager of Account Management, you will own the team's aggregate retention, gross renewal rate, and expansion targets across a growing book of business. You'll hire, coach, and develop a team of 4–6 Account Managers, establish the operating rhythms and playbooks that make renewals and expansions repeatable, and partner closely with Sales, Measurement Strategy, Product, CX, and Marketing leadership to drive customer outcomes and commercial results.

This is a building role. You'll inherit a talented founding team and a strong product, but much of the infrastructure — processes, enablement, forecasting cadences, and cross-functional workflows — is yours to design. Initially, you may also carry a small number of strategic accounts directly, with the mix shifting toward full-time team leadership as the function scales.

What You'll Do

Lead and develop the Account Management team

• Hire, onboard, coach, and retain a team of 4–6 Account Managers. Set clear expectations, run regular 1:1s and pipeline reviews, and create an environment where AMs do the best work of their careers.

• Own the team's aggregate quota for retention, gross renewal rate, and expansion (including cMMM upsells and future product launches). You are accountable for the number.

Build the function from the ground up

• Design and implement the operating model for Account Management at Haus: account planning frameworks, renewal and expansion playbooks, QBR/EBR templates, health scoring, and forecasting cadences.

• Establish clear rules of engagement between Account Management, Measurement Strategy, Sales, CX, and Product — ensuring customers experience a coordinated, high-quality Haus team.

Drive strategic account outcomes

• Maintain direct involvement in the team's highest-stakes renewals, expansions, and escalations. Know when to coach from behind and when to step into the room.

• Guide AMs on deal strategy, stakeholder mapping, multi-threading, pricing, and negotiation — particularly on complex accounts with competing buyer personas or budget pressure.

Partner cross-functionally

• Work hand-in-hand with Measurement Strategy leadership to ensure AMs and their MS counterparts operate as true account teams — sharing context, aligning on priorities, and presenting a unified front to customers.

• Collaborate with Sales leadership on handoff processes, territory design, and GTM planning. Partner with Product and CX to bring customer feedback into the roadmap and service model.

Create visibility and rigor

• Maintain accurate forecasts, pipeline views, and account health dashboards. Provide Sales and company leadership with clear, reliable visibility into renewal and expansion performance.

• Use data to identify trends, risks, and opportunities across the book — and translate those insights into team-wide actions.

Qualifications

Must-Haves

• 7–10+ years of experience in account management, customer success, or post-sales roles in B2B SaaS, with at least 2–3 years directly managing a team of quota-carrying AMs or CSMs.

• Proven track record of building or scaling an AM/CS function — designing processes, playbooks, and operating cadences, not just inheriting them.

• Demonstrated history of hitting or exceeding team-level retention and expansion targets. You know how to inspect a pipeline, coach a deal, and call a forecast.

• Experience working with marketing, growth, or analytics buyers. You can credibly engage with senior marketing and data science stakeholders and understand their priorities.

• Strong commercial instinct — you know how to structure renewals, sequence expansion conversations, navigate procurement, and handle discount pressure without reflexively giving margin away.

• Ability to partner effectively with technical and strategic counterparts (e.g., data science, measurement, or analytics teams) and to translate technical value into commercial outcomes.

• Exceptional communication skills — you can present to executives, coach your team on storytelling with data, and write a crisp account plan or internal brief.

• High ownership and comfort operating in a fast-moving, ambiguous, high-growth environment where you'll need to build while you run.

Nice-to-Haves

• Experience in marketing measurement, incrementality testing, MMM/cMMM, or ad-tech — or comfort quickly learning technical product domains.

• Background in performance marketing, media buying, or growth organizations, either working in them or selling into them.

• Experience at an early-stage or high-growth startup, particularly in a role where you built post-sales GTM infrastructure for the first time.

• Familiarity with Salesforce or similar CRM tools, with a disciplined and data-driven approach to forecasting and pipeline management.

How You'll Succeed Here

• You care as much about developing your people as you do about hitting the number — and you understand that in the long run, those are the same thing.

• You're a builder. You get energy from designing a process, testing it, iterating, and scaling what works — not from managing a mature, already-optimized machine.

• You lead with context, not control. You set clear expectations and give your team the autonomy and support to execute, stepping in decisively when the situation calls for it.

• You collaborate deeply with Measurement Strategy and CX leadership, treating them as strategic partners in how Haus shows up for customers.

• You operate with speed, clarity, and intellectual honesty — surfacing problems early, making decisions with imperfect information, and raising the bar for the GTM org.

What We Offer

We're a customer-obsessed, high-ownership team focused on driving impact and learning fast. Our environment rewards curiosity, adaptability, and a bias toward action — especially when it helps us better serve our customers. If you're energized by solving dynamic problems, enjoy working in lean, collaborative teams, and thrive in ever-evolving environments, you'll feel at home here. We invest in exceptional people who want to grow quickly and help shape the future of the company.

Some of our benefits include:

• Flexible PTO - take time when you need it!

• Equity – Startup environment with part-ownership in our successes

• Top of the line health, dental, and vision insurance - multiple plan options so you can pick what fits you best

• WFH stipend to support the set up you need to be productive

• Events & Offsites – opportunities to connect and celebrate in real life!

• Free Lunch – Grab a bite on us when you choose to work from the office (hub locations include SF, NYC and Seattle)

• New Parent Leave – take time to welcome your newest Hausmate

We are remote-friendly however candidates based in commutable distance to SF, Seattle and NYC will be prioritized as we value frequent in-person collaboration opportunities at Haus.

Haus is an equal opportunity employer. We make hiring decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.

We believe diverse perspectives make us stronger and are committed to an inclusive culture where everyone feels seen, heard, and empowered to contribute. Bring your authentic self — we would love to hear from you.