Manager, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Account Management

Overview:
Lead National Key Accounts in the development and growth of its consumer credit, commercial and debit portfolios, leveraging MasterCard's systems, intellectual and commercial assets to grow MasterCard share of accounts, GDV and revenue.
• Lead customer business development activities and business development team.
• Build, in a business and operations level, long-term relationships to guarantee MasterCard’s penetration within the different portfolios.
Have you ever brought a product to market on a global scale? Are you motivated to be a part of driving a world beyond cash? Are you willing to help MasterCard products grow and improve for our most important clients?
Role
• Design, develop and lead the account business by understanding and knowing payments industry trends, players, products, technologies, etc., identifying business opportunities and delivering strong selling processes, leveraging MasterCard´s products & services value proposition to manage accounts pain points, by understanding their competitive advantage, value proposition, strategy and milestones.
• Increase MasterCard relevance (share and P&L participation) in the accounts through customized solutions that are aligned with the account strategy, not replicable by VISA, and with sound financial results, aligning and interrelating MasterCard business strategy with the accounts’ strategies, managing a successful roadmap through a strong relationship with the account and ensure alignment with all MasterCard internal areas, managing and leading internal MasterCard teams (Products, Marketing, etc.) to design tailor-made solutions for the accounts, aligned with banks’ strategies and financial requirements.
• Increase MasterCard´s share in the accounts by identifying business opportunities, negotiating at Associate Director (Subdirector) level, and leading selling processes throughout all its stage, being responsible for data quality of presentations, information gathering and analytics in the sales process, including Salesforce.
• Ensure portfolio performance meets annual targets by managing its lifecycle, being responsible for portfolio P&L performance (drivers and revenue lines), optimizing MasterCard portfolio performance by negotiating and leading on a daily basis at Associate Director (Subdirector) level within Products and Portfolio Management account teams, contributing in defining the necessary actions to improve performance (including asset selling/monetization), being the face to face day to day relationship with all areas of the accounts , other than the Cards teams: Marketing, Legal, Procurement, Risk, etc., supporting in commercial process.
• Lead teams on his/her responsibility through ensuring performance, development, coaching and growth, tracking and managing the team to make sure they accomplish the objectives and grow within the company, aligned with senior sales account management level of the organization.

All About You
• Candidate should be educated to a minimum of Bachelor's Degree level, MBA preferred
• 6 years of experience within a related field.
• Should have extensive sales leadership and business development experience within financial services.
• Should demonstrate an aptitude to work and influence across functional disciplines (marketing, operations, technology, risk etc.).
• Fluency in English and Spanish is required.
• Should be willing to travel within LAC and beyond on an as-needs basis.
• This position is based in Guatemala.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.