Manager, Account Management, AMER

Location
Our Manager, Account Management, AMER will be an integral part of our Sales team in North America. This role is based remotely in North America; all AMER time zones must be accommodated due to the team's remote nature.

Who We Are
DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.

Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The Opportunity
The overall purpose of the Account Management Team is to look after DoiT’s existing customers. The Manager of Account Management will supervise, oversee, lead, manage, and motivate a team of Account Managers. The Manager is also responsible for the achievement of the collective KPI’s for the team established with the sales leadership.

Responsibilities

• Establish monthly and quarterly KPI’s with the sales management team and coach your team to consistently exceed those goals

• Oversee day to day team operation and performance, and exceed business KPIs

• Discover training needs and provide coaching on DoiT processes and sales skills

• Serve as the first-line escalation point for deal related challenges and deal reviews/discount approvals for the team

• Work with the individual AMs to deliver QBRs to cloud vendors and mutual customers, when needed

• Templatize reviews with customers - tracking active project timelines, projected spend on respective cloud platforms and feedback on DoiT support & engagement

• Maintain deep knowledge, context, & ownership of DoiT’s Account Management strategy, segmentations, and AE to AM handoff process to ensure that the team maintains a balanced book of business

• The primary focus for Account Management is to drive engagement, growth, and retention with existing customers.

• Collaborate with cross-functional teams to ensure input is captured, and your plan for customers is widely understood

Qualifications

• 5+ years experience in account management in software, ISV, or cloud companies

• Strong technical skills that enable you to engage productively with technical teams

• Experience with AWS, GCP, or other major public cloud - mandatory

• Ability to adapt to fast-changing nature of SaaS market: pivot and learn quickly

• Ability to lead and influence a team

• Strong executive presence in a customer-facing role

• Strong verbal/written communication skills

Are you a Do’er?
Be your truest self. Work on your terms. Make a difference.

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.

What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our core values.

Sounds too good to be true? Check out our Glassdoor Page.

We thought so too, but we’re here and happy we hit that ‘apply’ button.

• Unlimited Vacation

• Flexible Working Options

• Health Insurance

• Parental Leave

• Employee Stock Option Plan

• Home Office Allowance

• Professional Development Stipend

• Peer Recognition Program

Many Do’ers, One Team
DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.

#LI-Remote