Management Systems Consulting Delivery Analyst

Procept Associates Professional Services Limited (Procept Africa) is a franchisee of Procept Associates Ltd, Canada. We specialize in business intermediary, outsourcing, and professional services (consulting and training) delivered through a strong network of associates and partners. Our operations are guided by best practice frameworks across multiple regions, including Canada, Nigeria, South Africa, Zambia, Ghana, Rwanda, Kenya, Cameroon, the Democratic Republic of Congo, and Uganda.

The Management Systems Consulting Delivery Analyst is a key member of the consulting team, delivering high-quality management systems services across multiple domains, including quality, IT service management, information security, business continuity, and occupational health and safety using multiple ISO and best-practice standards. The role combines technical expertise in system implementation, audits, certification, and re-certification with project coordination, client advisory, and knowledge-sharing responsibilities. The Delivery Analyst works alongside fellow analysts to ensure clients achieve compliance, operational excellence, and continual improvement, while also providing guidance and training to enhance team and client capabilities.

1. Team Collaboration & Mentorship

• Work with and support a team of management systems analysts to achieve project objectives, professional growth, and successful certification/re-certification outcomes.
• Assist in allocation of resources and responsibilities for efficient project execution.
• Provide coaching and guidance to team members to enhance their ability to deliver audits, implementations, and training.
• Contribute to fostering a collaborative, quality-focused, and client-oriented culture within the consulting team.

2. Client Engagement & Project Delivery

• Support client engagements, building strong relationships and trust.
• Oversee multiple consulting projects, including gap assessments, process design, documentation, internal audits, external audits, certification, and re-certification preparation.
• Ensure deliverables meet internal quality standards, client expectations, and requirements for ISO and other industry standard certifications.
• Provide strategic advisory support to clients on process optimization, risk management, and continual improvement.

3. Management Systems & Domain Expertise

• Maintain in-depth knowledge of management system standards and frameworks, including the ISOs listed below and other best-practice frameworks (ITIL, COBIT, PRINCE2, etc.).
• Demonstrable experience in five or more of the following domains/practices: Business Advisory, Service Management, Business Continuity, Information Security, Project Management, Business Analysis, Enterprise Architecture, ISO Standards and other best-practice frameworks.
• Ability to conduct training in at least three of these domains, supporting client knowledge transfer and internal capacity building.

4. Operational Excellence & Audit Support

• Develop and maintain project plans, status reports, project reports, and dashboards to track progress and identify risks.
• Oversee audit, and certification/re-certification assessments, ensuring findings are addressed and corrective actions implemented.
• Ensure accurate documentation of consulting activities, audit evidence, and client communications.
• Contribute to business development by assisting with technical content, proposals, and presentations for potential clients.

5. Reporting & Continuous Improvement

• Provide regular updates to Senior Management on project performance, audit findings, certification progress, and opportunities for improvement.
• Identify areas for internal process improvements and support initiatives to enhance consulting efficiency and effectiveness.
• Promote knowledge sharing, lessons learned, and capability building across projects and teams.

• Bachelor’s degree in Computer Science, Business Administration, IT, or a related field. 
• Proven experience (3+ years) in management systems consulting or related professional services.
• Proven record of working on multiple management consulting engagements and achieving measurable business results.
• Professional certifications in ISO management systems (e.g., Lead Auditor, Lead Implementer) and demonstrable knowledge of ISO 9001, ISO 10002, ISO 14001, ISO 14005, ISO 14064 / 14067, ISO 45001, ISO/IEC 27001, ISO 27002, ISO 27005, ISO 27701, ISO 27017, ISO 27018, ISO/IEC 20000-1, ISO/IEC 38500, ISO 22301, ISO 22313, ISO 31000, ISO 22000, ISO 22005, ISO 50001, ISO 50003.
• Experience in supporting, mentoring, or coordinating team members is desirable.

Skills & Competencies

• Strong understanding of management system standards, audits, certification, re-certification, and ISMS frameworks.
• Strong project coordination and execution skills.
• Strong client relationship, advisory, and communication skills.
• Ability to support and guide team members in project delivery.
• Analytical, detail-oriented, and solution-focused.
• Proficiency in documentation, workflow management, and reporting tools (MS Office, project management software).