Managed Services Provider (MSP) Program Manager

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.

With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.

Procom’s areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy

Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)

THIS IS AN URGENT ROLE AND COULD INTERVIEW WITHIN A WEEK! 

Program Manager

On behalf of our client, Procom Services is searching for a Program Manager for a permanent opportunity in Dallas, TX.

Program Manager Job Details

The Program Manager will have operational responsibility for the centralized corporate recruitment and procurement of contractors for clients across North America.The Program Manager will serve as a primary liaison with hiring managers to guide them through the contractor acquisition process and use of the vendor management system, and will act as the primary liaison with staffing agencies for requisition engagement, screening and hiring.The Program Manager will provide recruitment subject matter expertise, user counselling, problem resolution, and management reporting.

• Requirement consultation with hiring managers to ensure managers are hiring for the right skills for their needs, and are able to obtain those resources at the most competitive rate
• Provide contractor market knowledge (including general availability of skills, rate guidelines)
• Provide guidance on relevant contingent workforce legislation
• Rate consultation and management to defined rate card
• Distribution of requisitions to staffing agencies
• Vendor resume screening, interview coordination and offer presentation and negotiation
• Work with managers and agencies to have all client-required documentation completed for all new contractor starts and all contractor extensions
• Facilitation of on-boarding and off-boarding of contractors
• Conduct regular follow up with managers to ensure contract success and to provide early mitigation of issues
• Create and maintain candidate, client and job records in applicant tracking system
• Problem resolution for any variances from the predefined system/process
• Communication to and training of hiring managers and agencies on contract recruitment process
• Provide regular and ad-hoc operational reports and trend analysis for managers and executives on recruitment process, contractor procurement and staffing agency effectiveness
• Assist in the development and definition of processes, documentation of processes, project plans etc.

Program Manager Mandatory Skills

• 5+ years of recruiting experience required, preferably both in corporate and agency environments
• Experience working directly with managers and managing full life cycle recruitment processes
• Ability to effectively communicate with and respond to questions from managers, executives, staffing agencies and contractors
• Ability to prioritize, multi-task, and solve problems
• Experience in a high volume, fast-paced environment
• Experience working with applicant-tracking systems (ATS) or vendor management systems (VMS)
• Understanding of recruiting metrics, report development and analysis
• Strong written and verbal communication skills
• Ability to work well with all levels of the organization
• Strong relationship-building skills
• Proven negotiations and influencing skills
• Proficient in Microsoft Office applications, including Word, Excel and PowerPoint
• Familiar with relevant contingent workforce legislation (including co-employment, overtime etc...)

Program Manager Start Date

Looking at early May

Program Manager Assignment Length

This is a full time permanent position

"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.