Managed Services Principal

An Introduction to Codal

Codal is an award-winning web design and development consultancy that helps enterprise organizations solve complex problems and accelerate growth through elegant, data-driven digital solutions. Our areas of expertise include application modernization, eCommerce, UX/UI design, product strategy, data analytics, and artificial intelligence.

At Codal, you will collaborate with some of the most innovative organizations in the world and work on cutting-edge technologies that push the boundaries of design and software development. We promote long-term success, not just for our clients but for our team, helping you develop a professional roadmap that takes your career to new heights.

Who you’ll be working with

We ideate, create, and coordinate. We analyze, strategize, organize, and prioritize. We bridge the communication channel between the client and our project team. We chart the course and navigate the product roadmap sprint by sprint. Some of us are product owners. Some of us are scrum masters. Many of us wear multiple hats and do whatever’s needed to deliver successful projects.

What you’ll be doing

• Provide senior oversight for managed services and smaller emerging engagements, ensuring consistent delivery quality, predictability, and client satisfaction.

• Establish and enforce delivery management best practices, including backlog health, prioritization, release planning, RAID management, and reporting.

• Act as a primary escalation point for delivery, resourcing, scope, and performance challenges across managed services accounts.

• Partner with Engineering, QA, Design, and PMO to ensure stable operations alongside incremental feature delivery and optimizations.

• Identify opportunities to expand scope through enhancements, optimization initiatives, platform improvements, and roadmap evolution.

• Build trusted relationships with client stakeholders by demonstrating reliability, transparency, and proactive communication.

• Support account growth and renewals by translating operational insights into clear value-based recommendations.

• Contribute to pre-sales efforts for managed services and follow-on work, including scoping, staffing models, and proposal input.

• Mentor Product Managers and Delivery Managers on strong execution, client management, and operational discipline.

• Help define and continuously improve Codal’s managed services playbooks, templates, and delivery standards.

What you’ll need to be successful (Requirements)

• MUST have client facing experience.

• Eight (8)+ years of relevant Product experience, with at least five (5) years spent in the consulting industry.

• Experience leading and managing programs and/or projects, including mission critical programs, IT systems implementation, solutions development.

• People management and performance coaching experience.

• Experience growing accounts through trust, execution excellence, and incremental value creation.

• Proven ability to establish, maintain, and grow executive level relationships.

• High energy, team player, creative thinker, and strategic influencer.

• Demonstrated experience in working with broad cross-functional teams and building career pathways.

• Maturity and good judgment.

• Skilled in negotiating, influencing others, analytical thinking, leading others, and executing and implementing projects.

• Willingness to learn and work in a hands-on environment.

Bonus Points for these (Preferred Experience)

• E-commerce experience.

• Experience in the healthcare or financial services industries, including work with relevant regulatory considerations.

• CSPO or PMP certification

• Jira Software/Confluence experience

• Google Suite experience

• Ideally a progression in your career playing multifaceted roles

Need another reason to hit the “apply” button?

• Codal is a global agency with over 200 employees, and offices in the US, UK, and India

• We regularly host happy hours, dinners, excursions, and other company events to unwind after a hard day at work

• Office snacks and drinks + a fancy Bevi water machine with flavored water

• We offer Medical, Life, Dental/Vision, and many more insurance types

• Employer 401k match - 4%

• A recreational group that regularly competes in city leagues for softball and volleyball

• An office in the heart of downtown Chicago with a gym, food court, Walgreens, rooftop bar, outdoor sports court, and other amenities

• Working hybrid for in-person collaboration and sprint-planning days

We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position

Pay range
$130,000—$175,000 USD

Note: Codal only communicates with candidates through official @codal.com email addresses. We never request payment during the hiring process. Please be vigilant regarding recruitment scams.

At Codal, we are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.