Managed Services Engineer II (Gainesville, GA area required)

Managing modern technology has become increasingly complex. As organizations scale across clouds, endpoints, and hybrid environments, IT operations and cybersecurity often remain fragmented, creating gaps in visibility, slowing response times, and increasing risk. 

Logically closes that gap. 

We unify IT operations and cybersecurity into a single, accountable operating model that reduces risk, accelerates response, and strengthens resilience across the systems businesses depend on. With shared visibility, integrated workflows, and clear ownership, organizations gain greater control, fewer blind spots, and more confidence in their technology. 

Our approach is cyber-first by design, embedding protection into every layer, from end user to edge to cloud. By combining AI-assisted monitoring with human-led expertise, we deliver faster insight, smarter decisions, and more effective outcomes without the complexity of siloed tools. 

For more than 20 years, Logically has partnered with mid-market and enterprise organizations to simplify complexity, reduce risk, and improve resilience, acting as a true extension of their teams with clear accountability and measurable outcomes. 

Logically. Cyber-First. Future-Ready. 

Why Work for Us 

A culture built on doing the right thing  

Work at the forefront of cybersecurity and emerging technologies  

Collaborative, growth-oriented environment  

Competitive compensation and benefits  

Opportunities for professional development and advancement  

Make a real impact by helping organizations reduce risk and build resilience 

Job Summary:

The Managed Services Engineer II is a representative of the company that interacts daily with all levels of the customer’s workforce, from C-level to business and technical end-users. Working to efficiently close tickets with high level of accuracy, this role will perform a wide range of technical computing and information systems support, including installations, repairs, and preventative maintenance on desktops, laptops, servers, networking devices, and related software. The Managed Services Engineer II diagnoses mechanical, hardware, software, and system failures using established procedures.  This role will require being onsite at a client location 2 or more days per week in the Gainesville, GA area.

Job Duties & Responsibilities: 

Provide best in class customer service to Logically’s customer base  

Adhere to company values while following best practices and operational procedures   

Manage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accurately  

Maintain up to 85% utilization to support key performance indicator attainment and Logically service level agreements  

Drive for continuous CSAT scores to ensure consistent feedback from Logically’s customer base  

Act as an escalation point for Managed Services Engineer I’s 

Troubleshoot issues on a variety of information systems and network devices within complex customer environments  

Update, manage and troubleshoot workstation device connectivity and printer issues  

Work within Active Directory to create and terminate user accounts as part of onboarding/offboarding and reset passwords for related customer environments  

Responsible for implementing appropriate IT procedures, configuring software, and implementing O365 administration functions across multiple platforms  

Perform network troubleshooting, network traffic analysis and debugging 

Manage Anti-Spam Policies and run virus scanning using Logically approved software  

Work tickets based on SLA priority and expiration and update tickets daily 

Support solutions such as email, storage, backups, monitoring and productivity suites  

Account for time by function and by the customer in ConnectWise with a high level of accuracy to include notes detailing customer work status to ensure continuity of service 

Partner with internal service owners and teams to evaluate technical solutions, provide recommendations, obtain consensus, plan, and execute the services 

Provide continuous updates and communication on assigned tickets to ensure customer’s have daily interaction and support 

Qualifications: 

College Degree not required 

2-4 years of experience in a closely related position doing MSP technical support/troubleshooting is preferred but not required  

Certifications preferred in one of the following; CompTIA A+, Network+, Security +, MSFT 365 Fundamentals (MS-900T01), MS 100: Microsoft 365 Identity and Services, Microsoft Certified Professional (MCP) MS AZ-104 - Azure Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert 

Familiarity with Microsoft Exchange, SQL, Sharepoint, Windows Server, ConnectWise and Remote Desktop Services preferred 

Experience in LAN/WAN and basic network troubleshooting 

Experience in workstation and laptop hardware support, including backup software configuration experience with common data protection applications 

Experience with Anti-Virus configuration with more than one A/V solution 

Experience with Microsoft Office Suite, Office 365, Azure, and Windows Operating Systems (Desktop and Server) and Kaseya is a plus 

Strong organization skills and the ability to work on many tasks simultaneously in a high-pressure environment 

Strong interpersonal skills, including verbal and written communication skills along with excellent listening skills 

Ability to work in a team environment and demonstrate superior leadership, presentation, and planning ability, as well as verbal and written communication skills  

Business acumen; translating business requirements into related solutions  

Flexible and able to remain calm in times of stress while managing multiple priorities at one time  

Active listener with excellent oral and written communication skills, as well as the ability to handle difficult conversations  

Sound problem-solving technique with ability and persistence to generate options and select the best solution  

Ability to build relationships based on trust to enable collaboration and cooperation amongst team members and internal/external stakeholders  

Ability to communicate effectively with customers and various levels of management both verbally and in written form  

Ability to manage multiple projects in a fast-paced environment  

Team player mentality and willingness to share knowledge with others 

#LI-MSEII

Logically provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, gender identity, sexual orientation, and other protected classes.