Managed Services - Commercial Lead

Management Level

Senior Manager

Job Description & Summary

Work with industry leaders and learn from the best.

Purpose-led work with real impact for Aotearoa New Zealand.

Be empowered with the latest AI and digital tools.

Kia ora, 
Innovate. Build. Reinvent. Make your tech skills count at PwC New Zealand. 

At PwC, our purpose is clear: to build trust in society and solve important problems. This is a place to keep growing. You’ll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa. 

PwC has been delivering managed services to clients for many years. We are now doubling down on this capability through increased focus, investment, and the evolution of our model into an AI and automation-led practice. This will further strengthen how we deliver value end-to-end from advice, to implementation, to running and continuously optimising specialist services. 

Ngā Kōrero mo tēnei tūranga / About the role 

Join our dedicated team in Pōneke / Wellington or Tāmaki Makaurau / Auckland as a Commercial Lead within the Managed Service portfolio.  You will be responsible for driving sustainable revenue growth, the development and support of the managed services commercial strategy, pricing, contract negotiations, and strategic partnerships aligned with the overall organisation.  

You will oversee high value negotiations, contract governance, and ensure that commercial risks are effectively managed. Working cross-functionally with Finance, Operations, Marketing and Senior Leadership, you will ensure that commercial commitments are delivered and are financially sound.  

Your day-to-day could include: 

• Grow new business opportunities, partnerships, and revenue streams  

• Lead the pricing strategy and managed services commercial models  

• Monitor pipeline performance   

• Oversee bid management and major opportunity negotiations  

• Support and maintain strong relationships with key manage service clients  

• Monitor margins and cost structures  

• Analyse market trends and competitor activity  

Ngā pūkenga kei a koe / Skills and experience 

• Previous leadership experience in managed services or outsourced business processing with a proven track record of building client relationships and scaling services.  

• Proven track record scaling managed services, SaaS, telco, or BPO delivery models with a demonstrated ability to drive growth and transformation.  

• Strong executive stakeholder engagement skills, with credibility at CIO/CTO and C-suite levels.  

• Strong knowledge of commercial models of large cross-functional teams across onshore and offshore models.  

• Ability to operate in high-ambiguity environments and build trust quickly.  

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ 

• Growth - Global network; leadership development; A.I. tools and training; formal learning pathways 

• Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems. 

• Wellbeing - Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies) 

• Flexibility - Flexible working; supportive coaching culture 

• Time off - Purchase up to two extra weeks’ annual leave; two recognition days provided each year; annual summer shutdown period 

• Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave 

• Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals 

Mo te aha tāu e tatari ana? / What are you waiting for? 

Hit Apply now. To learn how you can grow and shine in your career at PwC, visit our careers site at https://www.pwc.co.nz/careers.html.  

Grow here. Go further. 

Ngā whakautu ki o pātai / Your questions answered  

Mana motuhake / Independence: Maintaining independence is fundamental to demonstrating that PwC has not been influenced by any relationships or situations that undermine our objectivity. This role requires an independence review process. 

Tono tōtika mai / Please apply directly: We’re not currently partnering with recruitment agencies for this role. If you’d like to be considered, please apply directly - we’d love to hear from you. 

Atamai Hangahanga / A.I. usage: Please note that secure, A.I.-enabled tools may support parts of our recruitment process, but all applications are reviewed and decisions made by our people. 

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

Yes

Job Posting End Date

April 13, 2026