Managed Services Analyst I - Store Processing Team

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

Role Overview

This is an onsite position based in Temple, Texas.

Our Managed Services team is growing, and we are looking for detail-oriented team members to support our Store Processing operations. In this role, you will be responsible for processing and validating daily store transaction data, ensuring accuracy and timely flow of information across systems for our convenience retail customers.

You’ll work closely with a collaborative team to monitor data, identify issues, and troubleshoot discrepancies. Using PDI’s software solutions, you will help ensure that sales, inventory, and operational data are accurately captured and available for downstream reporting and analysis.

This role is essential to maintaining data integrity and supporting the day-to-day operations of our customers. It’s a great opportunity for someone who enjoys working with data, solving problems, and contributing to a fast-paced, team-oriented environment.

Key Responsibilities:
• Maintain and record business transactions for assigned accounts

• Interface with store managers and personnel to ensure efficient store processing, providing timely and accurate data, preparing statements and basic financial reports

• Process daily store transaction data, including sales, fuel, and inventory activity

• Validate and review data for accuracy, completeness, and timeliness

• Identify, investigate, and resolve data discrepancies or processing issues

• Monitor data flows between store systems and enterprise platforms

• Collaborate with internal teams (Accounting, Pricebook, Reconciliation) to ensure data accuracy

• Troubleshoot system or data issues and escalate when needed

• Maintain accurate records and documentation of processing activities

• Support continuous improvement by identifying opportunities to streamline processes

• Meet daily processing deadlines and service level expectations

• Provide support to customers and internal stakeholders as needed

Qualifications:
• Strong attention to detail and organizational skills

• Strong verbal and written communication skills

• Intermediate Excel skills

• Excellent customer service skills

• Convenience store or retail experience is a plus

• Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future. PDI Technologies is unable to offer visa sponsorship for this role.

PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.