Major Incident Support Team Member

Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders since 1885. Today, our 11,000-strong team of kaimahi and volunteer works across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through our mahi in health education, access, and monitoring, we are making life-changing differences every day.

He aha te tūranga - About the role: 

We are looking for friendly, practical, and community-minded people to join our Major Incident Support Team (MIST) in Hamilton. This is a volunteer, non-clinical role where you will play an important part in supporting ambulance crews and helping communities during a range of situations.

As a MIST member, you could be assisting ambulance crews with patient lifting, helping set up support operations at events such as music festivals, or providing logistical support during incidents ranging from local emergencies to large-scale national disasters. Whether it’s a planned event or an unexpected crisis, you will be part of the essential support team working behind the scenes to help ambulance operations run smoothly and to make a meaningful difference in your community.

If you enjoy being part of a team, supporting others, and contributing to your community, this could be a rewarding opportunity to get involved.

Responsibilities – As a MIST member your key tasks may include, but are not limited to: 

• Maintaining operational readiness of all MIST vehicles and equipment
• Safely relocating and operating support, command or specialist vehicles
• Responding to major incidents and events to undertake roles such as logistics, welfare, communications, safety or team leader

There are 4 areas where you can be involved (although you may not be needed at each event). These include Administration, Communications, Welfare, and Logistics.  

Training – To set you up for success, all new MIST members complete an initial foundation training programme. This includes a two-day induction to Hato Hone St John, two days of Operational Risk Management training, and two days of driving training. Together, these courses provide the knowledge and practical skills needed to operate vehicles and equipment safely and confidently in emergency environments.

Following the foundation training, members will also complete a two-day 4WD training course organised by Hato Hone St John. Throughout the year, we also run training days to support ongoing learning and operational readiness, and members are expected to take part in these sessions.

Please note you must live within 20-minute drive of the Hamilton Station (63-65 Seddon Road, Hamilton 3204, New Zealand).

Ko wai koe - About you:

To thrive in this role, you’ll need to:

• Hold a current, full, and clean New Zealand Class 1 Driver's Licence
• Hold a Level 2 First Aid Certificate-or be willing to obtain one as part of onboarding
• Attend at least one training session per month to maintain operational readiness
• Be ready to deploy within 30 minutes of activation (when availability has been indicated)
• Work effectively both independently and as part of a team
• Demonstrate strong communication skills and a keen eye for detail
• Maintain a good level of physical fitness
• Be at least 18 years of age
• Consistently role model the core values of Hato Hone St John: Do the right thing, Side by side, Straight up, Make it better, Open minds

Click “I’m interested” before applications close on Wednesday 15 April 2026.

For more information, please contact Jade McInerney, Senior Recruitment Advisor on 095260528 ext: 9970 or [email protected] for a confidential discussion.

Please note: all appointments are subject to satisfactory completion of pre-employment checks including, but not limited to, physical assessment and health check. For clinical operations roles where you are required to drive, you will be required to meet Hato Hone St John medical standards - Please click to review medical standards.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai.  E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa.  Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.