Major Incident Management Lead

EProInc

Burbank, CA, United States permanent

Posted: July 27, 2015

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Quick Summary

Incident Management Lead is responsible for managing IT incidents, ensuring timely resolution and minimizing downtime. The ideal candidate should have 8+ years of experience in ITIL and a strong understanding of incident management processes. The successful candidate will be responsible for leading a team of incident managers and ensuring the delivery of high-quality incident management services.

Required Skills

ITIL Incident Management Incident Leadership Customer Communication Process Documentation Project Deployment

Job Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com

Job Title : Incident Manager

Location : Burbank, CA

Job Type : Permanent Full Time

Job Description:

• 8+ years of experience primarily in ITIL Incident and Major incident Management

• Worked as a Major Incident management lead for the leading client

• Experience in Customer communication and Major incident reporting (MIR)

• Hands on experience in designing , creating process documents and deploying Incident Management and Major Incident Management

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