Major Account Manager

About Rhapsody:
 
Healthcare is innovating fast and AI is accelerating the pace. But AI is only as good as the data it can securely access. Today, moving data between providers, payers, and digital health innovators is still harder than it should be, and inconsistent data quality creates risk, rework, and stalled initiatives. 

Our mission is to accelerate innovation by reducing the burden of data access and data quality so teams can build, deploy, and scale solutions with confidence. Rhapsody provides behind-the-scenes interoperability and data quality foundation that helps information move reliably between systems, across formats, and at the speed modern healthcare demands. 

Most people won’t ever see our products during a medical visit (that’s infrastructure). Think of Rhapsody as the connective tissue and increasingly, the “data readiness” layer that enables digital transformation, analytics, and AI initiatives by making data accessible, trustworthy, and actionable. 

If you want to help solve one of healthcare’s hardest problems, turning fragmented data into safe, usable information—apply at rhapsody.health.

Position Summary:  

The Major Account Manager is responsible for managing and growing relationships with a portfolio of high-value clients. You will act as the primary point of contact for these strategic clients, customers and segments, ensuring their satisfaction, addressing their needs, and identifying opportunities for upselling and cross-selling. You will work closely with internal teams to deliver tailored solutions that meet client objectives and drive long-term success and expansion.  

At Rhapsody, we are an AI-first company, meaning we actively use and embrace artificial intelligence to enhance how we work, collaborate, and deliver. We expect our team members to be open to adopting AI tools in their roles, continuously exploring ways to work smarter, improve efficiency, and drive innovation while maintaining high standards of quality, security, and ethical responsibility.

Job Responsibilities:  

Client Relationship Management:  

Serve as the main point of contact for assigned strategic accounts.  

Develop and maintain strong, long-lasting client relationships.  

Understand clients' business needs and objectives, providing tailored solutions.  

Conduct regular meetings and business reviews with clients to ensure satisfaction and address concerns.  

Account Growth and Development:  

Identify opportunities for account growth and develop strategies to achieve revenue targets.  

Propose and present solutions to meet client needs and drive incremental revenue.  

Collaborate with sales and marketing teams to create customized proposals and presentations.  

Strategic Planning:  

Develop and execute account plans that align with clients' business goals.  

Analyze client data and feedback to identify trends and opportunities for improvement.  

Monitor and report on account performance, providing insights and recommendations.  

Project Management:  

Coordinate with internal teams to ensure the successful delivery of products and services.  

Oversee project timelines, deliverables, and client expectations.  

Resolve any issues or conflicts that arise during the project lifecycle.  

Market and Competitor Analysis:  

Stay informed about industry trends, market conditions, and competitor activities.  

Utilize market knowledge to offer innovative solutions and maintain a competitive edge.  

Contract Negotiation and Management:  

Negotiate contract pricing, structure and terms and conditions to maximize value for both the client and the company.  

Ensure compliance with contract agreements and address any contractual issues.  

Reporting and Documentation:  

Maintain accurate records of client interactions, opportunities, and project progress.  

Prepare and deliver regular reports on account status, performance metrics, and growth opportunities.  

AI:

Embeds AI into repeatable, systemized workflows (e.g., reporting, analysis, planning), using it by default to improve efficiency, consistency, and decision-making.

Develops reusable prompts, templates, and simple automations that combine AI with internal data to drive ongoing productivity gains across multiple workstreams.

Job Requirements:
  

Bachelor’s degree in Business, Marketing, or a related field. MBA or advanced degree preferred.  

8-10 years of experience in account management, enterprise sales, or a related field, with a proven track record of managing large strategic accounts.  

Strong understanding of health industry-specific knowledge, if applicable.  

Excellent communication, negotiation, and presentation skills.  

Ability to analyze data, generate insights, and develop actionable strategies.  

Strong project management skills and the ability to manage multiple priorities.  

Proficiency in Salesforce and Microsoft Office Suite.  

Strategic thinker with a customer-centric approach.  

Collaborative team player who can work effectively with cross-functional teams.  

Adaptable and resilient in a dynamic and fast-paced environment.  

Self-motivated and results-oriented with a strong drive to exceed goals.  

Rhapsody provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

What we have to offer you:

Comprehensive benefits package on day 1 (medical, dental, vision, life, disability) 

401k with a generous company match 

Unlimited PTO, sick time & volunteer days 

An innovative, inclusive, and fun work environment 

Continuous learning and development opportunities