Maintenance Technician I

About Glide
GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization

Position Summary:
The Maintenance Technician I performs a variety of skilled maintenance duties related to the organization's facilities. This person will work independently and with other facilities staff to perform preventative, predictive and routine maintenance tasks. The Maintenance Technician I will troubleshoot issues quickly, repair/replace parts/equipment and collaborate with contracted maintenance specialists to perform repairs. This person follows routine safety precautions and ensures safety procedures are followed at all times. Regular and predictable attendance is critical. The Maintenance Technician I must be able to work overtime, weekends, and holidays as needed and be on call for emergencies or disaster work.

Core Responsibilities:
• Perform routine and preventive maintenance and make repairs. Perform emergency service as required;
• Duties include: cleaning furnace and air conditioning screens, oil motors and moving parts, locksmithing, painting, minor carpentry, repairing/replacing office equipment and/or furniture, minor electrical work (not requiring a licensed electrician) such as replacing light bulbs and fuses, routine maintenance and repair work (e.g., door and window hardware replacement, drywall repair, replacing acoustical and linoleum tiles), routine plumbing (e.g., repair/replace leaking faucets, unplug blockages), and similar activities;
• Performs daily cleaning/janitorial duties;
• Assist with moving equipment and/or furniture;
• Assist in checking all work performed by outside contractors;
• Maintain equipment, tools and the maintenance office to ensure optimum working order;
• Perform pest control: inspect premises to identify infestation source and extent of damage to property, wall and roof porosity, and access to infested locations. Review reports and diagrams of infested areas and determine treatment type required to eliminate and prevent recurrence of infestation. Direct and/or assist outside contractors in treatment and extermination processes to eliminate and control rodents and insects;
• Meet professional obligations through efficient work habits such as: meeting deadlines, honoring schedules, attending and actively participating in staff and individual meetings.

Minimum Qualifications:
• Ability to perform a wide variety of maintenance and operational tasks.
• Contributes to a team environment, works independently and collaboratively.
• Demonstrated ability to prioritize work and multi-task within specific timelines.
• Demonstrated ability to work independently with minimal supervision.
• Excellent interpersonal skills. Ability to establish and maintain effective working relationships with those contacted in the course of work. Exercises sound judgment in interactions with others.
• Must be highly self-motivated. Maintains a high level of service and work performance.
• Strong customer service orientation and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment in a calm and proficient manner.
• Works well under pressure and manages stress effectively in a demanding, fast paced environment.

Experience and skills that are a plus:
• High school diploma/GED and 1+ years of verifiable hands-on general maintenance experience (i.e., plumbing, electrical, carpeting, painting, etc.) is preferred with proficiency in at least one major area or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job;
• Basic knowledge of the use and operation of hand tools, power tools, and equipment such as hammers, hoists, drills, and wrenches, precision measuring devices and electrical testing devices. Basic knowledge of proper safety techniques and procedures.
• Basic knowledge of how to safely mix, transfer and dispose of construction materials such as concrete, paint, cleaning chemicals, adhesives, and plasters.
• Experience working in a non-profit/human service setting with a similar target population, including homeless, poor, substance users, and persons with mental illness helpful.
• Possession and maintenance of a valid California class C driver’s license and a satisfactory driving record.
• OSHA training, technical certifications helpful.
• First Aid/CPR, N.E.R.T, Incident Command training helpful, but not required.
• Strong verbal skills, includes the ability to deal with sensitive, emotionally charged situations with tact and diplomacy. Consistently maintains a courteous attitude when dealing with GLIDE’s community and the general public.
• Has basic MS Office computer skills.

Physical Requirements:
• Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
• Must have the physical ability to push, lift and move equipment and/or supplies, up to 10 lbs.
• Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).
• Finger dexterity and the ability to use all standard office equipment.
• Must have the ability to physically navigate throughout office spaces (via elevator or stairs). And be on your feet, for long periods of time.

Work Environment
GLIDE’s buildings are located in the Tenderloin neighborhood.  GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

This role is covered by the collective bargaining agreement.