Maintenance Supervisor

Wilcox Communities is seeking a qualified candidate interested in joining our property management team as a Maintenance Supervisor at one of our communities in Central Ohio. The Maintenance Supervisor will be accountable for all day to day turns of apartment homes, work orders, grounds upkeep, vendor interactions, overseeing and enhancing the value of the property and having excellent customer service skills.

ABOUT US

Wilcox Communities is a family-owned, award-winning company. Although the Company has grown tremendously over the years, we still pride ourselves on keeping our original focus of developing quality neighborhoods with a unique focus on customer service, all while maintaining a family-owned team atmosphere.

At Wilcox, we develop and manage for-rent, maintenance-free communities. Our communities focus on offering amenities that enhance the lives of our residents and services that allow for care-free living. Each of our communities includes onsite management and maintenance, full-service amenity spaces with coffee bars and active spaces tailored to the wants of our residents, such as dog parks, walking paths and bocce ball courts.

OUR PURPOSE

Mission

To be the premier provider of rental-home communities with residents-for-life by combining the value and quality of our homes and amenities with world-class customer service, one neighborhood at a time.

Vision

To achieve a level of customer satisfaction in our communities that enables our residents to live happier and more fulfilling lives.

As a Maintenance Supervisor with Wilcox Communities your role will be a blend of:

Experience: You take pride in representing the Company in a professional and positive manner. You take pride in representing the Company in a professional and positive manner. You demonstrate the ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate courses of action.

Customer Experience: You do the little things, as well as the big things, that show people you care. Creating memorable experiences that our customers will tell others about excites you. You understand that loyalty is earned by doing the unexpected and you’re willing to ensure you and your team deliver on our goal of delivering outstanding customer experience no matter what the circumstance.

REQUIREMENTS

Your Experience: Community Maintenance is nothing new to you! You have been in the industry or a similar one for at least two years and have been managing people for part of them. You demonstrate the ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action.

Your Cultural Traits: We’re a dispersed organization by the nature of our business but our Associates are strongly united by our Mission, Residents-for-Life. Although we’re diverse our Associates possess similar qualities that make us successful. We’re looking for Associates that believe in doing the right thing, work well together, live to delight our customers, enjoy having fun at work, and are results driven. As a Home Office Administrator, you’ll also have a strong desire to solve problems and be vigilant to discover items that need done.

Your Education: High School Graduate or GED required.

Required Qualifications, Skills, and Experience:

Knowledge of and adherence to Fair Housing laws.

General Maintenance knowledge

Ability to effectively convey ideas with a positive attitude and the ability to smile under all circumstances.

Competence in personal computer skills a must; and Entrata software preferred but will train. Microsoft Office and basic personal computer skills

Must be able to participate in an On-Call rotation.

Present self in a neat, clean, and professional manner always throughout the workday and/or whenever present at the community.

High school diploma or equivalent is required

Responsible, accountable and self-motivated, qualified individuals will be able to produce results

Excellent understanding (or ability to quickly learn) of applicable Fair Housing laws and standards

Schedule is dependent on Community needs

COMPENSATION AND BENEFITS

We offer a variety of benefits that take compensation beyond a paycheck. This includes traditional benefits and benefits you might not expect or know about, such as:

Medical, Dental and Vision Insurance

Short-Term Disability Insurance

Company sponsored Life Insurance

401(K) matching

Housing discounts

11 paid holidays

ADDITIONAL INFORMATION

DRIVER’S LICENSE: This position may require some travel therefore, you must have a valid driver’s license and reliable transportation

BACKGROUND: You must be able to successfully pass a criminal background check

FLSA STATUS: Full-time, non-exempt employee

LOCATION: Wilcox Communities - Central Ohio 

TRAVEL: Minimal / Occasionally required

REPORTS TO: Community Manager

SALARY: Annual salary, dependent on skills and experience. Eligible for a quarterly bonus.

Wilcox Communities is a non-smoking/non-vaping company and an Equal Opportunity employer.