Maintenance Supervisor

Are you a hands-on problem solver with strong leadership skills? Red Deer Resort & Casino is looking for a proactive Maintenance Supervisor to lead our maintenance team and support daily operations across our hotel and casino facilities. This role offers a dynamic environment where no two days are the same, and your expertise helps ensure smooth, safe, and efficient operations.

Summary

Under the direction of the Maintenance Manager, the Maintenance Supervisor is responsible for leading a team of maintenance technicians and workers, ensuring the efficient operation, upkeep, and safety of all hotel and casino facilities. This role oversees daily maintenance activities, coordinates projects, resolves technical issues, and ensures compliance with company policies, safety regulations, and industry standards. The Supervisor acts as a key liaison between management and the maintenance team while supporting overall operational excellence and guest satisfaction.

 Essential Duties and Responsibilities:

Team Leadership & Development

Supervise and coordinate daily activities of maintenance staff.

Provide coaching, mentorship, and on-the-job training to team members.

Foster a positive, safety-focused, and performance-driven work environment.

Operational Management

Plan, prioritize, and assign maintenance tasks to ensure timely completion.

Monitor workflow efficiency and adjust schedules based on operational needs.

Assist in managing maintenance budgets and controlling costs.

Maintenance & Troubleshooting

Diagnose and resolve complex building, equipment, and system issues (HVAC, electrical, plumbing, etc.).

Ensure preventative maintenance programs are implemented and maintained.

Oversee repair and maintenance of hotel and casino facilities and equipment.

Compliance, Safety & Policies

Ensure compliance with all company policies, hotel standard operating procedures (SOPs), and applicable casino regulatory requirements.

Enforce adherence to health and safety standards, including WHMIS and Occupational Health & Safety regulations.

Conduct regular inspections to identify hazards and ensure corrective actions are implemented.

Promote safe work practices and proper use of personal protective equipment (PPE).

Support internal and external audits and ensure readiness for inspections.

Reporting & Performance Management

Maintain accurate maintenance logs, work orders, and operational reports.

Monitor KPIs and departmental performance metrics.

Conduct performance evaluations and provide ongoing feedback to staff.

Cross-Department Collaboration

Work closely with other departments to support operational efficiency and minimize disruptions.

Ensure maintenance activities align with guest service standards and overall facility presentation.

Technical Skills & Competencies

Strong hands-on technical experience in building maintenance (HVAC, electrical, plumbing, or general trades).

Proven leadership and team management skills.

Strong troubleshooting and problem-solving abilities.

Ability to read and interpret technical manuals, drawings, and specifications.

Effective communication skills with both technical and non-technical stakeholders.

Proficiency in preparing reports and maintaining documentation.

       Qualifications:

Minimum 3–5 years of experience in building operations and maintenance.

Previous experience in a supervisory or leadership role preferred.

Strong knowledge of maintenance systems, tools, and equipment.

Excellent organizational and multitasking abilities.

Strong interpersonal and communication skills.

Familiarity with industry standards, safety regulations, and hotel operations is an asset.

        Work Environment

Physically demanding role requiring prolonged standing and walking.

Ability to lift and/or move up to 50 lbs.

Frequent bending, kneeling, crouching, and reaching.

Ability to climb ladders and work in confined or awkward spaces.

Exposure to varying conditions including heat, cold, and water.

Ability to work both independently and as part of a team.

Willingness to wear personal protective equipment (PPE).

First Aid/CPR, WHMIS, Pool Certification, and other safety training are considered assets.

A criminal record check is required as a condition of employment.

Hours of Work

The hours of work for this position will vary depending on operational requirements but will include day, evening and late night, as well as weekends and holidays.

The Red Deer Resort & Casino is an equal opportunity employer and encourages individuals interested in this position to submit your resume. Please ensure the name of the position is included in the subject line. All applicants must be legally entitled to work in Canada. The successful candidate will be subject to criminal record checks and/or other background checks. This position will remain open until a suitable candidate is found. We appreciate and consider all applications; however, only candidates selected for interviews will be contacted.