Maintenance Supervisor (F/M/X)

Victoria Golf Resort & Spa Managed by Accor

The property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort & Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels & Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont’s signature brand markers, complemented by touches that celebrate the property’s local culture – positioning the hotel at the heart of the local community and destination.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Reporting to the Chief Engineer, responsibilities and essential functions include, but are not limited to:

• Coordinate all projects (e.g. renovations, installations, repairs etc) and ensure department priorities are met and completed.

• Monitor and record utility consumption and assist the Chief Engineer to maintain efficiency.

• Daily coordination of the maintenance team to work in his area of responsibility.

• Maintain the workshop, tools and plant rooms as per the requirements.

• Monitor inventory of shelf stock and equipment and contribute to the development of the department maintenance budget and ensure compliance.

• Monitor the Hotel's Preventative maintenance program

• Synchronize the highest standards of general maintenance and possess strong trouble-shooting skills in all areas of maintenance in guest rooms, meeting space, and front of the house areas, as well as back of house areas including kitchen, laundry, electrical, mechanical and HVAC systems.

• Manage and coordinate outside contractors within established guidelines

• Ensure the hotel complies with all Government regulations pertaining to building code requirements, health, fire and life safety program monitoring energy management program to ensure cost effective use of utilities and reduce energy consumption

• Maintain close and effective working relationship with all other Departments, and external contractors

• Ensure disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).

• Consistently offer professional, friendly and engaging service

• Ensure the overall maintenance of the facility

• Respond to daily guest room calls throughout the hotel in a timely manner for general maintenance issues including HVAC, Plumbing, Electrical, internet and TV issues while providing high customer service attending to guest concerns.

• Maintain all brand and quality luxury service standards

• Responsible for routine general maintenance and repair of minor problems throughout the hotel or as directed by immediate supervisor.

• Assist guests regarding hotel facilities in an informative and helpful way

• Conduct routine preventative maintenance on all equipment as assigned along with guest room preventative maintenance upkeep.

• Responsible for routine general maintenance and repair of HVAC/R field as directed by immediate supervisor.

• Maintain refrigeration & HVAC equipment for guest rooms, ballrooms, offices, etc.

• Able to use Building Management System application and schedule temperatures for events in a timely matter to meet comfort levels prior to events.

• Complete Work Orders, including electrical, mechanical, and guest door lock repair

• Maintain and repair various pieces of kitchen equipment.

• Assist with pool equipment repair, filter cleaning, water testing and chemical balancing

• Participate in the daily/weekly/monthly/quarterly/annual preventative maintenance projects on hotel equipment, and guest rooms.

• Maintain, monitor and complete log sheets for all equipment including boilers, chillers, and cooling towers.

• Assist with projects with furniture, woodworking, doors, folding walls, ceilings, tile, sheetrock and hardware throughout the hotel.

• Flexibility to work different shifts including morning, evenings, overnight, weekends, and holidays.

• Responsible for conducting all responsibilities in a professional and ethical manner.

• Maintain an adequate stock of parts and ensure cleanliness in assigned spaces.

• Adherence to Safety Data Sheets (SDS) and safety precautions.

• Correct and report any fire hazards or health and safety hazards

• Maintain regular and predictable attendance

• Other duties as assigned

• Excellent problem-solving skills and organizational skills, including communication skills to maintain good relationships with other departments and complete every task with the utmost professionalism.

• General knowledge of Mechanical, Electrical, Generator, Plumbing, Kitchen, laundry and other trades.

• Experience in leading a team of Maintenance colleagues

• Knowledgeable in all regulations such as building codes, fire and health department requirements

• Skill in use of computers and software programs associated with Property Operations

• Excellent knowledge of Building HVAC Operations ,Pluming, Mechanical and Electrical systems ( electrical certification is an asset )

• High school diploma or equivalent preferred.

• Computer literate in Microsoft Office applications required

• Previous experience with chiller, boiler, water treatment, cooling tower experience preferred

• Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure and technical manuals.

• Ability to write routine reports and correspondence.

• Ability to speak effectively with groups of customers or colleagues.

• Ability to work under pressure and manage multiple priorities.

• Strong communication and interpersonal skills.

• Proficiency in relevant software and systems, including BMS (Building Management Systems)

• Fluent in Portuguese

• Good knowledge of English is an asset

Our Values

Respect:

We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support one another and always stand together.

Integrity:

We build trust through mutual respect and authenticity.

Empowerment:

We have the power to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We build genuine connections and cherish every opportunity to make those around us feel special.

Diversity and Inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee Benefits

Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor , Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.