Mailroom Production Supervisor - Sacramento, CA

Mailroom Production Supervisor – Sacramento, CA

Be Part of Launching a New Imagenet Location!

Location: Sacramento, California
Job Type: Full-time 
Schedule: Monday to Friday, Day Shift (7:00 AM – 3:30 PM or 7:30 AM – 4:00 PM) 
Pay: $20-21/hour DOE

Help Build Something New with Imagenet!

Imagenet is expanding—and we’re excited to launch a new operational site in Sacramento, CA. This is a unique opportunity to join at the ground level and play a key role in shaping daily operations, team culture, and workflow processes.

Imagenet is a leading provider of healthcare technology services and tech-enabled outsourcing solutions, supporting over 70 health plans nationwide. With continued growth and innovation through our proprietary platform, JetStream™, we are looking for strong leaders ready to grow with us.

Position Overview

We are seeking a hands-on Mailroom Production Supervisor to lead our mailroom and document imaging operations at our new Sacramento branch.

This is a working supervisor role, meaning you’ll not only oversee the team but also actively participate in document prep, scanning, and production work—especially during the site’s early stages.

This role is ideal for someone who thrives in a build-and-grow environment, enjoys creating structure, and is confident leading a team in a fast-paced production setting.

Why This Role Is Unique

Be part of a new site launch and help shape operations from the ground up

Opportunity to influence processes, workflow, and team culture

High visibility with leadership and strong potential for career growth

A dynamic environment where your leadership will have immediate impact

Key Responsibilities

Team Leadership

Supervise and support daily activities of document scanners and preppers

Assign work, manage workflow, and ensure productivity and quality standards

Train, coach, and develop team members

Monitor attendance, performance, and team engagement

Act as the primary point of contact for operational issues

Step in to support production as needed

Mailroom & Scanning Operations

Oversee mail intake, sorting, and document preparation

Ensure documents are accurately categorized and ready for scanning

Perform scanning and production tasks as needed

Monitor quality, accuracy, and completion of workflows

Support outgoing mail processes

Equipment & Workflow Oversight

Ensure proper use of scanning and mailroom equipment

Troubleshoot minor equipment issues and escalate when needed

Help establish efficient workflows and maintain organized workspaces

Coordination & Reporting

Partner with internal teams to ensure smooth document flow

Build relationships with drivers, carriers, and stakeholders

Track productivity, workflow metrics, and operational performance

Assist with reporting and administrative tasks

Qualifications

High school diploma or GED required

Minimum of 2 years of experience in mailroom, document processing, scanning, or similar operations

Previous leadership or supervisory experience preferred

Hands-on scanning experience required

Experience in high-volume production or imaging environments strongly preferred

Valid driver’s license preferred

Clean driving record preferred

Strong organizational and leadership skills

Excellent attention to detail and accuracy

Strong communication skills

Ability to work independently and lead in a fast-paced environment

Reliable attendance and punctuality

Ability to lift up to 50 lbs and stand for extended periods

Preferred Qualifications

Experience launching or supporting new operations or teams

Background in healthcare, insurance, or regulated environments

Familiarity with document management systems (DMS)

Knowledge of HIPAA compliance

Experience managing production targets or SLAs

Strong coaching and team development skills

What We Offer

Paid training

Medical, Dental, Vision, and Life Insurance

Health Savings Account (HSA)

401(k) retirement plan

Paid Time Off (PTO)

Career growth opportunities—especially within a growing location

Excited to grow your career with a company on the rise? Click “Apply Now” and tell us why you’d be a great addition to Imagenet!

COMPANY OVERVIEW

Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans’ members and providers.  

The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement and satisfaction with plans’ members and providers.The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually.  The 
company has also developed an innovative workflow technology platform, JetStreamTM, to help with traceability, governance and automation of claims operations for its clients.

Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S. and has a wholly owned global delivery center in the Philippines.