Mail & Supplies Specialist

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:
As a Mail and Supplies Specialist at JLL, you'll be the operational backbone of our client's mail services, ensuring seamless handling of all incoming and outgoing communications while maintaining optimal inventory of supplies[Source: 1A-JLL Job Description Template.docx]. Working within our Integrated Facility Management business line, you'll coordinate mail handling across buildings, manage courier relationships, and serve as a critical customer service ambassador. This role offers the opportunity to directly impact daily business operations while contributing to JLL's reputation for delivering exceptional facility management services that help our clients achieve their ambitions.

What your day-to-day will look like:
Manage all incoming and outgoing mail and courier services, ensuring timely processing and accurate delivery

Coordinate with courier partners (DHL, POST, Securitas, S&S, etc.) to maintain excellence of service delivery

Monitor and maintain mail consumables stock according to agreed par-stock levels

Handle and update daily Trouble Ticket requests at least twice daily to ensure prompt resolution

Provide reception coverage when required, serving as an ambassador for JLL's Integrated Facilities Management program

Attend weekly catch-up meetings with Office Services Coordinator and Facilities Manager

Maintain frequent communication with key business partners to understand and meet their departmental mail requirements.

Required Qualifications:
Experience in hospitality industry or customer service role

Excellent verbal and written communication skills

Proficiency with Microsoft Office tools (Outlook, Word, Excel)

Strong problem-solving abilities with attention to detail

Good organizational skills and ability to prioritize tasks

Fluency in English and local language

Strong customer focus with professional demeanor.

Preferred Qualifications:
Previous experience in mail room operations or office services

Knowledge of courier services and shipping procedures

Experience with trouble ticket systems or service request platforms

Understanding of inventory management principles

Ability to suggest process improvements and efficiency solutions

Familiarity with reception duties and front desk operations

Experience working in a corporate office environment.

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.