Mail-Order Pharmacy Fulfillment Associate - Romeoville, IL

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.

Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.

As a Mail-Order Pharmacy Fulfillment Associate, you will play a key role in the day-to-day operations of our Romeoville warehouse facility. You will be responsible for picking and packing items for shipment, operating forklifts and pallet jacks, maintaining organized inventory, and supporting inbound and outbound logistics. You will help ensure accuracy in inventory counts and work to maintain a clean, safe, and efficient warehouse environment. You’re a versatile team player who thrives in a fast-paced setting and takes pride in organization and operational precision.

We are looking for a Warehouse Associate with full-time availability. This position is located on-site in Romeoville, Illinois.

What You'll Do::
• Support daily warehouse activities including receiving, stocking, picking, packing, and shipping inventory
• Package and ship patient orders accurately and efficiently in accordance with company SOPs
• Operate warehouse equipment including forklifts and pallet jacks
• Receive and inspect inbound inventory and ensure accurate stocking of materials
• Perform regular inventory cycle counts and assist in reconciliation processes
• Monitor supply levels during daily operations and report low stock to team leads or management
• Maintain cleanliness and organization across all warehouse areas
• Collaborate with warehouse team members to complete daily tasks and meet shipping deadlines
• Follow established workflows and operational protocols to ensure safety, quality, and productivity standards
• Communicate clearly and respectfully with team members to ensure a smooth and coordinated workflow
• Perform other warehouse-related tasks as assigned by supervisors or team leads

What You’ll Bring to the Team::
• Strong attention to detail with a commitment to accuracy and quality control
• Ability to follow safety protocols and maintain a clean, organized work area
• Comfortable working in a fast-paced environment and adapting to changing priorities
• Effective communication skills and the ability to work collaboratively with cross-functional teams
• Willingness to learn and take direction, with a positive attitude and proactive approach to problem-solving
• Dependable and punctual, with a strong work ethic and team-oriented mindset
• Long periods of standing, must be able to bend at the waist and knee, occasionally lift up to 50 lbs
• Forklift certification preferred or willingness to obtain

We've Got You Covered::
• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

The hourly rate for new hires in this position ranges from $19 to $21/hour, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

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