Mail Operations Asst Manager – Tampa Branch

Mail Operations Asst Manager – Tampa Branch

Job Type: Full-time - On Site (Tampa)
Schedule: Monday–Friday, 8:00 AM–4:30 PM (EST)
Pay: $19.00–$20.00/hour (DOE)

About the Role

We’re hiring a Mail Operations Asst Manager to support daily branch operations across mail processing, warehouse workflow, and driving routes. This is a hands-on leadership support role—perfect for someone who thrives in fast-paced setting, can keep a team on track, and understands the importance of accuracy, timeliness, and confidentiality.

This role supports healthcare-related document workflows, so familiarity with health insurance processes (claims, benefits, policies) and strong attention to detail are key. (ICD-9/ICD-10 exposure is a plus, not a deal-breaker.)

Key Responsibilities

Mailroom Operations & Team Support

Open, organize, sort, and research incoming mail and documents

Operate mailroom equipment (copiers, scanners, mail openers, labeling tools)

Set up equipment, load materials, clear jams, and resolve basic malfunctions

Ensure accurate identification and categorization of mail items

Oversee outgoing mail preparation (packaging, labeling, postage)

Provide guidance, training, and daily support to team members

Serve as backup to the Branch Manager as needed

Perform data entry and maintain accurate documentation

Act as point of contact for escalations and process issues

Identify improvement opportunities to reduce errors and increase efficiency

Ensure the team follows privacy, confidentiality, and company policies

Adhere to all Federal/State/Local guidelines and OSHA safety requirements

Driving / Route Coverage

Safely operate company vehicles (NV Van or Chevy Box Truck)

Pick up high-volume mail from PO Boxes throughout Tampa

Transport documents between:

Office: 10004 N Dale Mabry Hwy, Tampa, FL 33618

Warehouse: 6038 Jet Port Industrial Blvd, Tampa, FL 33634

Load/unload boxes at office and warehouse locations

Maintain delivery records and documentation

Perform basic vehicle safety checks and report issues

Warehouse Support

Unload, organize, and store banker boxes on shelving

Pull boxes for shred and dump documents into shred bins

Prepare documentation for onsite shredding

Maintain a clean and organized warehouse environment

Operate pallet jacks and use ladders to stack boxes on high shelving

Qualifications (Required)

High School Diploma or GED

Valid driver’s license with a clean driving record

2+ years' experience in one or more:

Health insurance / claims / billing / healthcare operations

Customer service or call center

Medical office or healthcare-related environment

Comfortable in a fast-paced environment with daily deadlines

Strong attention to detail and ability to follow process consistently

Basic computer skills (data entry, screen navigation, keyboarding)

Ability to lift and move items up to 60 lbs

Must pass a criminal background check

Preferred Qualifications

Claims processing or benefits/eligibility exposure

Familiarity with healthcare terminology (ICD-9/ICD-10 is a plus)

Mailroom, logistics, warehouse, or document handling experience

Strong client/customer interaction skills and professional communication

Proven ability to multitask while maintaining accuracy and quality

What Success Looks Like

Mail is processed accurately and on time—daily

Routes are completed reliably with clean documentation

The team stays aligned, compliant, and productive

Confidential information is protected 100% of the time

You continuously improve workflow and reduce errors

What We Offer

Health Insurance

Life Insurance

PTO

401K Plan