Loyalty Operations & Reporting Analyst

Minor Hotels is at the heart of the world’s most exciting cities, nestled on the world’s most beautiful beaches, and hidden within the most remote jungle retreats. Let us show you the world, from seamless city stays to exclusive safari lodges and luxury resorts on private islands.

Savour world-class dining at our collection of Wolseley restaurants, or sip cocktails with trendy socialites at SEEN. Embrace holistic wellness through revitalising therapies, or embark on the journey of a lifetime by train, luxury cruise or private jet.

Wherever your adventure takes you, we’re there. Discover the world with Minor Hotels.

The Loyalty Operations & Reporting Analyst supports the day-to-day operational execution, process documentation, and performance reporting of the loyalty program.

The role focuses on process accuracy, procedural compliance, data reporting, and operational coordination, ensuring that loyalty activities are executed consistently and efficiently across systems and hotels.

This position is suited for a profile with around 3 years of experience, strong attention to detail, and a structured, process-driven mindset.

Operational Processes & Procedures

• Support daily loyalty operations to ensure activities follow defined processes and standard operating procedures (SOPs).
• Maintain and update operational documentation, SOPs, process flows, and onboarding guides.
• Support quality control checks to ensure data, system configurations, and operational inputs are accurate and complete.
• Assist in identifying process gaps, operational issues, and improvement opportunities.

Performance Reporting & Data Management

• Prepare regular operational and performance reports using Excel and internal dashboards.
• Track KPIs related to loyalty operations, program usage, and operational compliance.
• Support monthly and quarterly audits by collecting data, validating information, and documenting findings.
• Ensure consistency and accuracy of data across reports and systems.

 

Hotel & Stakeholder Coordination

• Support onboarding of new hotels from an operational and procedural perspective.
• Coordinate information collection and validation with hotels and internal teams.
• Act as a point of contact for operational questions related to processes, reporting, and system usage.

Training & Knowledge Support

• Assist in maintaining training materials related to systems, processes, and operational procedures.
• Support coordination and tracking of operational training sessions and completions.
• Ensure operational knowledge is clearly documented and accessible.

Required Experience & Qualifications

• Bachelor’s degree in Business, Operations, Hospitality, Finance,Marketing, or a related field.
• 3 years of experience in operations, reporting, business analysis, shared services, or operational support roles.
• Strong proficiency in Excel (pivot tables, formulas, lookups).
• Experience working with structured processes, procedures, or operational documentation.
• High attention to detail and strong organizational skills.

Core Skills & Competencies

• Strong analytical and logical thinking.
• Process-oriented mindset with focus on accuracy and consistency.
• Ability to work with data and translate it into clear reports.
• Good written and verbal communication skills.
• Ability to manage multiple operational tasks in parallel.
• Proactive, reliable, and structured working style.