Loyalty Intern – Minor DISCOVERY Operations & Performance

Minor Hotels is at the heart of the world’s most exciting cities, nestled on the world’s most beautiful beaches, and hidden within the most remote jungle retreats. Let us show you the world, from seamless city stays to exclusive safari lodges and luxury resorts on private islands.

Savour world-class dining at our collection of Wolseley restaurants, or sip cocktails with trendy socialites at SEEN. Embrace holistic wellness through revitalising therapies, or embark on the journey of a lifetime by train, luxury cruise or private jet.

Wherever your adventure takes you, we’re there. Discover the world with Minor Hotels.

The Loyalty Intern will support hotel-facing daily operations for the Minor DISCOVERY and GHA DISCOVERY loyalty programs. This role offers hands-on exposure to real hotel challenges by working closely with property teams to resolve daily tickets, inquiries, and operational requests. It is an excellent opportunity for students passionate about hospitality to gain practical experience with an international hotel group, develop professional skills, and explore a career path in loyalty, guest experience, or hotel operations.

Hotel Operations & Support

• Provide first-line support to hotels by assisting with daily tickets, loyalty-related inquiries, and operational requests.
• Work directly with hotel teams to understand their challenges and identify ways to improve performance and guest experience.
• Track recurring issues, highlight trends, and support the central team in implementing solutions.

Operational & System Support

• Assist in reviewing system accuracy for both Minor DISCOVERY and GHA DISCOVERY platforms.
• Support operational activities such as campaign checks, account adjustments, and onboarding validations.

Training & Engagement Support

• Coordinate monthly training webinars for hotels, including scheduling, materials preparation, and attendance tracking.
• Support new hotel onboarding to ensure smooth integration into the loyalty program.
• Help maintain updated training guides and resources.

Reporting & Insights

• Assist in preparing weekly and monthly performance snapshots.
• Support basic data analysis using Excel to help identify trends and operational opportunities.

CMS & Digital Learning

• Gain exposure to CMS platforms and support simple content updates as part of the learning experience.
• Understand how loyalty content and campaigns flow into guest-facing channels.

• Current student pursuing a Bachelor’s degree in Hospitality, Tourism Management, Business, Marketing, or related fields.
• Strong service mindset with genuine interest in hotel operations and guest experience.
• Detail-oriented with strong organizational and follow-through skills.
• Basic Excel skills (sorting, filtering, simple formulas).
• Good communication skills and eagerness to learn.
• Availability for a 4–6 month internship.

Preferred Competencies

• Positive and proactive attitude, comfortable supporting various tasks.
• Strong curiosity to understand how hotels operate and how loyalty drives guest value.
• Ability to work collaboratively in a fast-paced, multicultural environment.

Learning & Development Opportunities

• Hotel-facing experience through direct interaction with properties, helping solve real operational issues.
• Deep understanding of how Minor DISCOVERY and GHA DISCOVERY loyalty programs work across multiple hotel brands.
• Exposure to global loyalty systems, operational workflows, and cross-functional processes.
• Hands-on experience with CMS platforms, improving digital and technical skillsets.
• Experience coordinating webinars, training sessions, and new hotel onboarding.
• Opportunities to connect with regional teams including CRM, Marketing, Partnerships, Digital, and Hotel Operations.
• Participation in team meetings, mini-projects, and knowledge-sharing sessions within an international hospitality environment.