Loyalty Business Analyst (They/She/He)

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We are looking for a highly skilled and motivated  Business Analyst to become part of our Loyalty team within Growth HQ. The Loyalty team is responsible for the strategy definition and product development of Glovo’s loyalty subscription based program (called Glovo Prime). Glovo Prime aims to increase customer retention and frequency by offering a set of exclusive amazing benefits: unlimited free deliveries, reduced fees and exclusive promotions! It’s successfully reaching high and fast growing user penetration in most of our markets (and we’re planning to keep expanding it!). 

As a Business Analyst in the Loyalty team, you will play a key role in keeping scaling and optimizing the impact of our successful and loved Glovo Prime. You will work with Product, Data, CRM and local Growth teams, and obsess with turning Glovo Prime into a vital engagement lever for us with outstanding performance metrics. 

Glovo is a fast moving, dynamic environment where flexibility and adaptability are key attributes. The successful candidate is a self-starter with a passion for data analytics and continuously demonstrates an ability to tackle complex problems and implement solutions.

Be a part of a team where you will:

• Define and execute Glovo Prime’s strategy (including the definition of pricing, benefits, conditions) for the different countries. You’ll be responsible for nurturing the relationship between Loyalty HQ and the countries.

• Create A/B test plans and manage them end to end - incl. design, implementation, analysis and communication. You’ll be responsible for drawing detailed and actionable conclusions. 

• Own dashboards and build new tools to improve the visibility of key metrics to track Glovo Prime’s performance. You’ll need to ensure these tools are scalable and up-to-date. 

• Understand and deep-dive into the data to find the root causes and the levers we can act upon to improve KPIs (and be accountable for them).

• Actively collaborate with your colleagues (Product managers, Data analyst, CRM and local Growth teams) and learn from each other in a supportive environment that allows you to grow, develop and make a difference.  

• Contribute towards the continuous growth of Glovo Prime through out-of-the-box thinking.  

• Bachelor's degree in Math, Engineering, Stats, Economics or quantitative field.
• 1-2 years of prior experience in a data-driven environment delivering actionable insights.
• Ninja expertise with Excel / Google Sheets is a must.
• Advanced SQL is mandatory. Proficiency is a plus. 
• Skilled in Python, R or similar is a plus. 
• Experience working with large data sets
• Ease in learning fast and adapting yourself to different business situations
• Problem solver and results-driven, with a can-do attitude. You have the ability to work independently and have outstanding stakeholder management skills.
• Great communicator and people skills.
• Fluent spoken and written English.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!