Low Voltage & Network Technician

Our Mission:
ButterflyMX is on a mission to empower people to open and manage doors & gates from a smartphone. Our products are installed in more than 20,000+ multifamily, commercial, gated communities, and student-housing properties worldwide, including properties developed, owned, and managed by the most trusted names in real estate. Our features are designed for developers, owners, property managers, and tenants and our products lower operating costs and improve tenant satisfaction.

Our Solution:
Developers and owners no longer need to run building wiring or install in-unit hardware. Property managers can grant building access, revoke permissions, and review entry logs from an online dashboard. Residents can open doors from their smartphones, issue visitor access, and see who is trying to enter the building.

Our Culture & Values:
Fantastic people are the key to our success. As a distributed, primarily remote workforce, we’re looking for more intelligent, passionate, collaborative, ai-forward, and down-to-earth individuals to join our growing team. We’re driven by a shared commitment to excellence and innovation, grounded in our core values: We delight our customers, We take ownership, We are a community of collaborators, We speak up, We think big and do small, and We are tenacious.

The Low Voltage & Network Technician will be deeply involved in daily work across multiple business units, regularly interacting with both internal stakeholders, installers, and ButterflyMX clients. Qualified candidates will have strong organizational skills, and will have experience communicating technical solutions to internal and external audiences. This position will partner with Senior Solutions Architects, Product Managers, and Engineering acting as the company’s primary point of contact for all 3rd party hardware testing and evaluations for use with our product ecosystem.

The Goals of this Role:

• Develop and maintain a technical understanding of all ButterflyMX products

• Research, test and evaluate 3rd party products, tools and competitive landscape to enhance solutions we offer to our customers and installation partners.

• Assist other team members from sales, technical support, success and others by solving technical and installation questions about our products and 3rd party products/tools

• Partner with Senior Solutions Architects to expand technical knowledge on our products and real world installation best practices

Responsibilities:

• Integration Testing: Evaluate third-party hardware devices for interoperability with ButterflyMX’s ecosystem.

• Competitive Benchmarking: Assess competitors’ hardware systems (cameras, access control, intercoms, sensors, etc.) for performance, feature sets, and ease of use.

• System Operation Analysis: Document and analyze setup processes, installation complexity, software behavior, and end-user experience.

• Installation Aids Assessment: Test solutions such as two-wire systems, wireless connectivity, and other third-party aids to optimize installations. Collect and organize evaluation data, generate written evaluation reports, and provide detailed technical and analytical follow-ups as requested.

• Bandwidth & Connectivity Validation: Evaluate software bandwidth needs, reliability of broadband and cellular networks, and the impact on system performance.

• End-to-End Testing Support: Collaborate across teams to validate integrated camera, network, and intercom/access control systems.

• Field Issue Reproduction: Troubleshoot and recreate customer-reported problems, perform root cause analysis, and provide actionable documentation.

• Solution Development: Recommend technical fixes, workarounds, or design considerations based on findings.

• Collaborate with support team members to review support case escalations, triage, document and involve senior team members as needed

• Communicate technical and installation best practices while assisting clients and solving their unique business challenges

• Assist senior team members by capturing project technical requirements, 3rd party product details, and present solutions to achieve project deliverables

Requirements:

• 3+ years of relevant work experience in a in sales engineering, technical support, systems engineering or other technology focused role

• Experience with hardware and software testing, and evaluations

• Bachelors Degree in Engineering, Computer Sciences, or equivalent work experience

• Ability to demonstrate a high level of accountability for your work

• Exceptional documentation and communication skills

• Highly adept at process and technology project management

• Strong track record of delivering results and working towards targets

• Ability to communicate information flow to leadership and proper escalation of issues

• Demonstrated experience with utilizing AI tools to improve efficiency and productivity

• Prior experience with access control and smart lock technologies a strong advantage

• Experience working with email platforms and SFDC

Targeted Attributes:

• Highly organized with strong attention to detail and can spot and correct errors

• Problem solver - loves to figure out a way to get things to go from broken to fixed.

• Highly curious - loves to tinker and see how things work - find new solutions

• Ability to work collaboratively and build strong cross functional relationships

• Know when to take ownership of a task

• Resilient and positive

• Self-motivated and proactive

• Thrives in fast paced, deadline-driven working environment

Benefits:

• Comprehensive Medical, Dental and Vision plans (ButterflyMX covers 80% of the cost) starting day 1

• 401(k) plan with a match

• 10 paid holidays, 20 vacation days, 5 sick days, 3 floating holidays

• Basic Life and Accidental Death and Dismemberment Insurance (ButterflyMX covers 100% of the cost)

• Short and Long Term Disability (ButterflyMX covers 100% of the cost)

• Paid Family Leave

• Employee Assistance Program

• Quarterly self-care stipends

• Access to optional benefits including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance

• And more!

ButterflyMX is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have the authorization to work in the US to become an employee. We strive to create an accessible and inclusive experience for all candidates and employees. If you need reasonable accommodations during the application or the recruiting process, please let our recruiting team know.