Low Voltage Alarm Service Technician

Job Summary:

This is a field service position.  The Service Technician is responsible for maintenance and repairs to burglar and fire alarm systems and other related equipment for ADS customers.

The technician is expected to work independently and perform all work up to the ADS quality standards.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Alarm Detection Systems is an EEO employer.

Essential Functions and Responsibilities:

Maintain, test, and repair residential and commercial burglar and fire alarm systems.

Responsible for the diagnosis and service of control panels, door contacts, motion detectors, fire-initiating devices, fire notification devices, and all other equipment related to the customer’s account.

Responsible to instruct the customer in the proper use of their system.

Clearly document all service tickets.

Maintain the ADS company vehicle, inventory, cell phone, and ADS tools.

Communicate necessary information with the department manager, co-workers, and routers.

Follow safe work practices to ensure a safe work environment for themselves, co-workers, and customers.

Be prepared to work and drive in all types of weather conditions.

Responsible for night calls on a rotating schedule. The rotation schedule will vary based on the number of techs in the department in the rotation at any given time.

Responsible to read and follow all policies and procedures as outlined in the ADS Employee Handbook.

Responsible for onsite duties as assigned.

Must be punctual and adhere to attendance standards.

Adhere to all company policies and procedures.

Other duties as assigned by management.

Education/Experience:

High school diploma or equivalent is required.

Technical/vocational degree or related experience is preferred.

2 years minimum experience with electronic troubleshooting is required.

2 years of basic electronics experience is required.

Knowledge/Skills/Abilities:

Burglar and Fire Alarm equipment knowledge.

Ability to read and understand schematics.

Electronic troubleshooting using Digital and analog Volt/Ohm/Amp meter.

Troubleshooting skills; AC/DC voltages, field wiring, control panel diagnostics.

Basic computer skills, use of a laptop and Microsoft Office.

Customer Service skills.

Detail oriented with the ability to maintain accurate records.

Self-motivated and the ability to work independently.

Licenses/Certifications:

Must be able to obtain a Permanent Employee Registration Card from the State of Illinois Department of Financial and Professional Regulation (Illinois employees only).

Maintain a driver’s license, maintain an insurable driving record, and be capable of driving on company assignments.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting

Stand

Walking

Lifting up to 50 lbs. unassisted

Carrying up to 50 lbs. unassisted

Pushing up to 75 lbs.

Pulling

Climbing

Balancing

Stooping

Kneeling

Crouching

Crawling

Reaching

Handling/Grasping

Fingering

Feeling

Talking

Hearing

Tasting/Smelling

Near Vision

Far Vision

Depth Perception

Visual Accommodation

Color Vision

Field of Vision

Ability to use hand and power tools safely

Ability to work overhead for extended periods of time

Ability to climb ladders up to 40 ft

Ability to drive long distances

Environmental Conditions

Exposure to weather

Electric shock

Extreme heat

Wet and/or humid

Noise

Vibration

Toxic or caustic chemicals

Explosives

Radiant energy

High, exposed places

Atmospheric conditions

Extreme cold

Moving mechanical parts

Work Environment:

The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

Alarm Detection Systems, Inc. maintains a quiet, non-smoking office environment.

May work in offices, factories, schools, retail stores, outdoor parking lots, hospitals, boiler rooms, basements, attics, chemical producers, distributors, residential homes, and apartment/condo buildings. Will be outside in all types of weather including heat, cold, rain, snow, and icy conditions

Will drive company vehicle during the day and night conditions

Company Benefits:

Alarm Detection Systems offers a comprehensive benefits package designed to support the health, well-being, and financial future of our employees:

Medical Insurance with multiple plan options

Dental Insurance

Vision Insurance

Life Insurance

Paid Parental Leave

Company Vehicle

Tool Allowance Program

Company Cell Phone and Laptop

Disability Coverage:

Employer-paid Short-Term Disability

Optional Long-Term Disability

401(k) Plan with tiered employer match

Paid Time Off (PTO) starting at 3 weeks per year for employees

Paid Holidays: 8 recognized holidays annually

Pet Insurance Discount

Employee Assistance Program (EAP)

Tuition Reimbursement

Company-sponsored events (friends and family welcome!)

Continuous Professional Development Opportunities

Employee & Friends/Family Discounts on security systems and monitoring services

A fun, positive, and high-energy work environment

Compensation:

The starting pay range for the Service Technician is $23- $28 per hour, based on knowledge, skills, education, and experience.

#ADS25