Loss Prevention Manager - Central London (37.5 hours)

As our Loss Prevention Manager for Rituals UK & Ireland, you play a crucial part in creating a safe, secure and trusted environment for our people and customers. You are responsible for driving the effective implementation and execution of our Risk, Fraud, and Loss Prevention strategy across the Rituals UK & Ireland market. With a blend of strategic insight and operational expertise, you help protect assets, minimise losses and strengthen compliance - all while building strong partnerships with teams locally and globally here at Rituals.

If you thrive in a role where no two days are the same, enjoy problem‑solving, and love working cross‑functionally, this role offers the challenge and impact you’re looking for.

 

Key Responsibilities

In this role, you are responsible for:

• Supporting the development, implementation, and embedding of global and local risk and fraud policies and procedures across the UK & Ireland.
• Conducting risk assessments and audits to identify vulnerabilities, improvement opportunities and advise on store‑specific controls.
• Monitoring and analysing store performance data and incident reports to identify trends and recommend improvements.
• Supporting or leading investigations into theft, fraud, and breaches of internal risk/compliance procedures, in collaboration with relevant stakeholders.
• Developing and delivering training for Retail teams on loss prevention techniques, risk & compliance policies, and conflict management principles.
• Overseeing the effectiveness of security measures and systems, including CCTV, alarms, radios, and other store security equipment.
• Collaborating with landlords, security personnel, external prevention services, and local law enforcement to deter theft and support safety.
• Producing regular reporting on loss prevention activities, insights, and follow‑up actions, and sharing key learnings with local leadership and Central Head Office (Rituals Amsterdam Headquarters) Risk & Fraud.
• Ensuring alignment with the Head of Risk & Fraud and the wider specialist community.

• Strong analytical skills to optimise processes and interpret risk insights
• Excellent influencing, stakeholder management and communication abilities
• Sound judgement and decision‑making capabilities
• A proactive, action‑oriented problem‑solving style
• A collaborative approach and ability to build strong relationships
• Adaptability to evolving business or market needs
• Experience in asset protection, loss prevention, or similar roles, ideally within Retail
• Confidence using security technology and strong data analysis skills
• Ability to work independently and collaboratively
• Willingness and ability to travel regularly to stores across the UK & Ireland