Logistics Specialist I (Brokerage)

Schedule: FT

Job Type: Hybrid

Salary Type: Salary

Req #: 2443

About the Role

Transplace, an Uber Freight company, is seeking talented customer service professionals with a background in Transportation, Supply Chain, or Logistics. This is an excellent opportunity for someone looking to deepen their logistics expertise and grow their career in a dynamic, global freight environment.

As a Customer Service Specialist, you will manage transportation operations, ensuring accurate handling of day-to-day booking, shipping, tracking, and billing for import, export, and domestic shipments. You’ll also negotiate competitive rates and provide exceptional service to our customers while working collaboratively with a team.

This role starts with a hybrid schedule in Monterrey, but after full training, there is potential for this position to become 100% remote.

Work Schedule

• Thursday–Monday: 4:00 PM – 11:00 PM

• Saturday–Sunday: 7:00 AM – 3:00 PM or 8:00 AM – 4:00 PM

• Tuesday and Wednesday - Off

What You’ll Do

• Secure freight capacity and manage load assignments

• Communicate with carriers to influence capacity during tight markets

• Monitor shipments for on-time pick-up, transit, delivery, and empty returns

• Update shipment statuses in the system accurately

• Notify shippers/receivers of updates and reschedule appointments as needed

• Maintain strong relationships with shippers, receivers, and carriers through professional communication

• Manage detention and expedite approvals when required

• Train customers on TMS workflows and best practices

• Negotiate spot shipments with carriers and customers

• Lead training sessions for carriers on the portal as needed

• Identify patterns in shipper, receiver, and carrier performance and recommend improvements

• Demonstrate ownership of assigned segments of business

• Coordinate shipments across multiple touchpoints (Shipper → Cross-dock → DC → Store) to optimize equipment utilization

• Assist in onboarding new receivers, vendors, and suppliers

• Create and maintain Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs)

Basic Qualifications

• 1+ years of relevant experience in logistics, transportation, or supply chain

• Strong negotiation skills

• Bachelor’s degree

• Advanced Spanish and English (written, oral, and presentation skills)

Preferred Qualifications

• 2+ years of relevant experience in logistics, transportation, or supply chain

• Reporting and analytics skills (ability to run BI reports, validate data, and provide insights)

• Advanced Microsoft Excel skills (VLOOKUP, Pivot Tables, formulas)

• 1+ year of customer service experience

• Experience with SAP

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

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EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.