Logistics Security Analyst (Monitoring Specialist)

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position:

• Supply Chain Visibility & Security Monitoring
• Command Centre Operator

Major Duties and Responsibilities:

Logistics Security Analyst are responsible for monitoring transport of cargo in transit worldwide.

This position is part of an experienced team of logistics security experts responsible for day-to-day operations of the Cargo Signal Command Center focused on reducing the potential for losses of vulnerable cargo using enhanced security protocols, tracking and technology tools, and service provider management and development.

• Staff the command center with reliability and punctuality
• Participate in and help build a team environment
• Transpose information from documents or other sources into the monitoring software, ensuring accurate and timely data entry
• Actively monitor global cargo shipments to ensure compliance with security protocols
• Track and trace shipments using internal and external applications and by telephone/e-mail to service provider
• Provide shipment status updates to customers by e-mail and phone
• Respond to emergency alarms and exceptions according to company procedures
• Understand documented requirements and correctly interpret this information to fulfill customer instructions and expectations
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride
• Escalate problems to management when necessary
• Participate in shift-level exercises and incident response drills

Qualifications

• Passion for logistics (air, ocean, trucking, distribution, risk management)
• Exceptional English communication skills, both oral and written 
• Can speak and write in Mandarin/Chinese
• Customer service skills/oriented
• Problem-solver focused on continuous improvement of protocols and processes
• Familiarity with equipment used, including software, GPS trackers, and cellular networks
• Aptitude for resolute questioning to find the root cause when given incomplete information
• Sense of urgency and quality-obsessed approach to timely and accurate information
• Respect for global regulatory compliance procedures and integrity to uphold them at all times
• Positive and willing-to-help attitude
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Additional Information

Must be amenable to flexible work schedule - 5days per week.

Expeditors offer excellent benefits:

• Paid Vacation, Holiday, Sick Leave
• HMO & Dental Insurance (including immediate dependent)
• Life Insurance
• Employee Stock Purchase Plan 
• Training and Personnel Development Program
• With 26 days Work From Home set-up per year