Logistics Quality Auditor

Quality Auditor (Logistics)

Ryton – 37.5 hours a week (Monday – Friday)

£28,000 - £30,000

At Proximo, the UK’s leading provider of specialist and adapted replacement vehicles, we are dedicated to keeping people on the move. When vehicles are out of action, we step in to provide replacements, ensuring our customers maintain their independence and mobility.

We are now looking for a proactive Quality Auditor to join our Learning & Development team. This is a hands-on role where you’ll assess the performance of our operational colleagues across customer interactions, vehicle handovers, inspections, and branch processes—always with safety and best practice at the forefront. You’ll work closely with our Branch Managers and Trainers, providing clear feedback, delivering targeted coaching, and helping colleagues unlock their full potential.

What you’ll be doing

Conduct structured assessments during live operational tasks, including vehicle handovers, inspections, customer interactions, and branch processes.

Observe and assess safe working practices, including vehicle checks, damage identification, and customer safety briefings.

Provide clear, evidence-based feedback and document assessment outcomes accurately.

Deliver 1-1 coaching to close skill gaps and reinforce best practice in customer service, operational efficiency, and safety.

Work with branch managers to embed consistent standards across teams.

Ensure colleagues follow correct procedures for vehicle preparation, appraisals, damage reporting, and branch operations.

Identify non-compliance or risk areas and escalate where necessary.

Analyse assessment data to spot trends, recurring issues, and training needs.

Collaborate with our branch trainer to refine competency frameworks and training content.

Build strong working relationships with branch managers and operational teams.

What we’re looking for

Experience in vehicle hire or branch-based operations.

Experience in assessing, training, or mentoring within an operational environment.

Strong understanding of vehicle handover processes, safety checks, and customer service standards.

Ability to assess performance objectively and provide constructive feedback.

Excellent communication and interpersonal skills.

Strong attention to detail and commitment to quality and compliance.

Ability to coach colleagues with varying levels of experience and confidence.

Comfortable working across multiple branches and adapting to different operational environments.

Full UK driving licence.

What we offer

We’re an Investors in People Silver employer, and we invest in our people as much as our service. You’ll get the tools, support, and training you need to do your job well.

Our benefits include:

25 days’ holiday plus bank holidays, your birthday off, and holidays increasing to 29 days.

Hybrid working after three months’ probation.

Medicash healthcare plan, including optical, dental, physiotherapy, and more.

Events throughout the year, including an end-of-year and summer party.

Funding for qualifications and apprenticeship schemes.

Enhanced maternity and paternity leave.

Pension contributions of 5% from you and 5% from us.

£1,000 employee referral bonus.

Monthly wellbeing hour.

Tech scheme and retail cashback scheme.

Service reward scheme.

Cycle to Work scheme.

Casual dress code.

Ready to apply?

If you enjoy coaching, problem-solving, and making a real impact on people and operations, this is the role for you. Apply with your latest CV and a member of our recruitment team will be in touch.

Before you go...

For Proximo, having a friendly, diverse, and inclusive atmosphere is crucial to achieving our best-in-class goal. When everyone feels free to be their best selves at work, Proximo thrives. We want our people base to match the variety of our customer base. While we strive to maintain a culture where employees feel appreciated and valued for their individual potential, we celebrate diversity. Our dedication to diversity is authentic, continuously developing, and top-down driven. Proximo takes great satisfaction in being open to everyone. No matter your gender, sexual orientation, disability, race, marital status, ethnicity, religion, or social class, we encourage you to apply. We support diverse workplaces where our employees may always give and display their best selves.

We'd love to hear from you if you need flexibility in time, locations, or ways you do your job. Additionally, we want to make sure you receive help during the application process so you can give it your all. Please indicate on your application form if you need any reasonable adjustments made during the application process.

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