Logistics Customer Service & Sales Assistant

Jarrold Logistics is entering a strong growth phase as we expand our 3PL, warehousing and distribution offer. With increasing customer demand and new contracts coming on board, we are strengthening our front-end customer and commercial capability.

We are now looking for a Logistics Customer Service & Sales Assistant to play a key role in how we engage, support and grow our customer base.

35 hours per week, Monday to Friday

The Role

This is a dual-focus position combining customer service excellence with commercial awareness and sales support.

You will act as a central point of contact for customers, ensuring a smooth and professional experience, while also identifying opportunities to grow revenue and support the wider Logistics strategy.

Key Responsibilities

Customer Service

Act as a first point of contact for customer enquiries via phone, email and systems

Manage bookings, queries and service updates in a timely and professional manner

Work closely with warehouse and transport teams to ensure accurate and efficient delivery

Resolve issues quickly, taking ownership and maintaining strong customer relationships

Maintain clear and consistent communication aligned to our “Need to know / Good to know” approach

Sales & Commercial Support

Support inbound sales enquiries and convert opportunities into confirmed work

Assist in preparing quotes for warehousing, 3PL and courier services

Identify upselling opportunities across existing customers

Build strong working relationships with internal teams to support growth

Contribute to achieving revenue targets and improving margin performance

Operational Support

Ensure accurate data entry across systems (orders, stock, bookings)

Support reporting and tracking of customer activity

Help maintain service standards and identify areas for continuous improvement

What We Are Looking For

Strong communication skills with a confident and professional approach

Organised and able to manage multiple priorities in a fast-moving environment

Commercially aware with an interest in sales and customer growth

Proactive mindset with a willingness to take ownership

Good IT skills and attention to detail

Experience in logistics, customer service or sales is beneficial but not essential

Why Join Jarrold Logistics

Be part of a growing operation with clear ambition and direction

Work within a supportive team environment that values ideas and contribution

Opportunity to develop commercial and operational skills across logistics

Play a visible role in shaping how we scale our 3PL and customer offering

Our Approach

At Jarrold Logistics, we focus on doing things properly. That means:

Clear communication

Strong relationships

Accountability in delivery

Pride in service

This role is central to delivering that standard as we grow.

To apply, please send your CV and a short note outlining your interest in the role.