Logistics Coordinator

Job Title: Logistics Coordinator

Responsibilities of a Logistics Coordinator/Dispatcher:

Placing pickup/delivery requests into our Dispatching Software system and assigning to available driver(s)

Provide Drivers with appropriate information to allow for a seamless delivery transaction

Routing multiple routes in a timely fashion

Ensuring emails and customer phone calls are responded to in a timely manner

Monitor current schedule of delivery agents to ensure workload balance

Conduct reassignments, as necessary, in case of vehicle breakdowns or interruptions

Communicate all relevant details of the pick-up and/or delivery to the delivery drivers and customer to ensure proper execution

Handle customer concerns in an expeditious and professional manner; Escalate unresolved issues to management, as needed

Maintains consistent, open communication with HR & Management regarding customer or driver issues, concerns, complaints, trends, etc.

Handle high phone call and email volume

Function in a fast-paced environment while managing a variety of moving parts

Work within the appropriate level of independence, but serving as a team player

Key skills & Experience of a Logistics Coordinator:

Ability to communicate effectively with a wide array of people

Ability to maintain composure in a faced paced environment with a high volume of communication via email, phone and in-person

Excellent verbal and written communication skills is a must

Must be proficient with Excel, Word, and Microsoft Office

Proven professional customer-focused experience and the ability to handle customer queries in a proactive, efficient and friendly way

Ability to work well within a Team environment. Actively seeks the ideas of others, openly shares information, and maintains positive morale/culture

Ensure quality service experience, with empathy to de-escalate difficult situations

Experience of working in a similar environment desirable. Have a passion for process improvement and personal development

General analytical and problem-solving interest and skills

Ability to understand when issues or queries need to be escalated and take appropriate course of action

Proactive and focused on continuous improvement

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