Logistics and Customer Collaboration

About the position

Katowice HUB, Poland

Hybrid model of working

The Logistics and Customer Collaboration Specialist is responsible for managing all secondary transportation, warehousing, and pallet logistics operations within the assigned geography. This role ensures high service levels to customers while maintaining cost efficiency and driving operational improvements.

A key component of this role is continuous improvement in both logistics process and IT (interface capability).

This role requires strong analytical skills, stakeholder management capabilities, and a proactive, solution-oriented mindset to drive excellence in both execution and strategic collaboration.

As a customer collaboration go-to-person for logistics, this person is in regular contact with customers to improve collaboration between the customer and Flora FG aiming at delivering customers excellent service at the best possible cost. Negotiations and adapting customer ordering pattern are in scope of this position

Key Accountabilities

Operation activities:

• Solve and monitor any service issues and inform relevant Flora Food Group teams if necessary

• Support internal stakeholders (factories, primary transport, customer service) in case of transport / warehouse issues, special shipments, late notice requests from customers and export outside of EU.

• Solve quality issues and prevent re-occurrence (incl. work with other functions ie R&D, Suppliers, etc)

• Capacity planning short and mid-term (working with Demand and Supply Planning, Primary Transport and CS)

• Monitoring the aging of the stocks in the warehouse

• Operate the Returns/Refusals process, incl. customer claims

Cost and Service monitoring and improvement activities:

• Lead the 3PL relationship agenda with focus on performance and cost.

• Validate and approve 3PL invoices for payment,

• Analyse and explain logistics costs development vs. prv years and budget

• Monitor, identify and implement improvement opportunities on processes and IT functionalities impacting Cost and Service (incl. coordination with procurement)

• Define, Plan and execute Value Creation for the given scope/geography.

• Support the evaluation and selection of new 3PLs

• Engage with sales on logistics agreements for customer contracts and push for improvements

• Improve warehouse and 2Y cost profile through collaboration with customers on ordering pattern and requirements

• analyse customer ordering pattern and behavious

• discuss with customer improvement proposals

• ensure customer adherence to agreement in place in regards to order frequency and volumes

System and other activities:

• Ensure system alignment for stock figures (3PL's WMS vs. SAP) by Resolving timely any failed interface idocs and assure that WMS inventory is mirrored to our SAP inventory level on daily level.

• Ensure the simplified processes with EDI messages from/to 3PLs are working and stock reconciliation is mirror

• Monitor and act on the event of deficit or surplus on primary transport, aiming to have these resolved in less than 2 days

• Run the open delivery report on weekly base and fup with CS and 3PL to have those settled, aiming at having zero unjustifiable open delivery by month end

• Coordinate stock write-offs with 3PL and finance team (suspense account and stocktake results)

• Maintain Logistics Master data (country and customer specific)

• Coding of service losses (on time and in full)

• Create Ariba PO based on Budget and proceed with relevant Goods Receipt and ensure all invoices get processes and paid in a timely manner

So, what does it take to be successful in this role?

Skills and Experience Required

• University degree

• Proficiency in Excel and SAP

• Supply Chain and/or Logistics experience in FMCG or other relevant industry (Retailer or 3PL environment)

• Very good English & Spanish

• Excellent communication and People skills

• Excellent time and work management skills, ability to prioritize

• Analytical mind, attention to details while keeping an overview

• Proactive & independent approach

• Flexibility and ability to adapt in dynamic environment

We Offer!

• Attractive salary and benefits package (medical package, group life insurance, pension plan, Multisport card, Social Found)

• Hybrid model of working (3 days per week from the office)

• Dedicated onboarding program, and all support needed in the initial period

• Multicultural, dynamic and entrepreneur environment full of development opportunities

• Great atmosphere in a team of ‘best in business’ Professionals

What’s next

If this position sounds interesting, please hit the apply button now!

We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Flora Food Group is dedicated to building an inclusive and diverse workplace, we understand that you might not meet all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles. 

Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias.

No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.