Locksmith

Job Summary:

This is a field service position. The Locksmith is responsible for installing, repairing, and maintaining locks, deadbolts, safes, and other locking devices used for safeguarding homes, businesses, and other property for ADS customers. The position plays a key role in external customer retention by addressing concerns and communicating in a professional, positive manner. The Locksmith is expected to work independently, manage assigned service calls, and perform all work in accordance with ADS quality, safety, and customer service standards.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Alarm Detection Systems is an EEO employer

Essential Functions and Responsibilities:

Accurately complete all required paperwork and electronic documentation in a timely manner.

Use proper hand and power tools to:

Install, modify, and repair locks and locking devices.

Install and repair safes.

Make new master keys, reset combinations, and re-key doors.

Determine appropriate lock types and hardware based on customer needs for new or replacement installations.

Cut or drill proper openings and fit locks using power tools.

Troubleshoot and resolve residential and commercial lockouts.

Make final adjustments to locks to ensure proper operation.

Install electric door strikes and related door hardware for card access and access control installations.

Assist with basic low-voltage components and door hardware related to electronic access control systems, as required.

Maintain company-issued tools, equipment, inventory, and vehicle in good working condition; report damaged or missing items promptly.

Maintain a professional appearance and conduct while representing ADS at customer locations.

Use required personal protective equipment while completing work requests.

Clearly communicate work performed and address customer questions when appropriate.

Observe and comply with all company safety policies and procedures.

Work at customer locations, including residential and commercial properties.

Participate in night on-call rotating schedule.

Maintain punctuality and adhere to attendance requirements and scheduling expectations.

Adhere to all company policies and procedures.

Other duties as assigned by management.

Education/Experience:

High School Diploma or equivalent is required.

Minimum of 3 years’ experience as a locksmith or in a related skilled trade is strongly preferred.

Knowledge/Skills/Abilities:

Strong mechanical aptitude is essential, with the ability to diagnose problems, troubleshoot in the field, and perform precise mechanical and electronic adjustments.

Demonstrated expert-level proficiency in the safe and effective use of hand and power tools, including drills, grinders, saws, and related equipment.

Solid working knowledge of locks, safes, and access control–related door hardware.

Basic understanding of electricity and low-voltage electronics as they relate to locking and access control systems.

Ability to read, interpret, and follow technical specifications, diagrams, operating manuals, and verbal or written instructions.

High level of manual dexterity, hand-eye coordination, and attention to detail.

Proficient in basic computer use, including mobile devices, electronic work orders, and documentation systems.

Strong customer service skills, with the ability to communicate professionally, explain work performed, and represent ADS positively at all customer locations.

Self-motivated and capable of working independently while maintaining productivity, quality, and safety standards.

Detail-oriented with the ability to maintain accurate records and documentation.

Ability to pass background screening consistent with company and regulatory requirements.

Ability to drive a truck and trailer is a plus.

Licenses/Certifications:

ALOA Locksmith certification or locksmith school training is highly preferred.

Medeco training is highly preferred.

Ability to obtain and maintain a Permanent Employee Registration Card from the State of Illinois Department of Financial and Professional Regulation (Illinois employees only).

Maintain a valid driver’s license with an insurable driving record and ability to operate a company vehicle for work assignments.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting

Standing

Walking

Lifting 50 lbs + unassisted

Carrying 50 lbs + unassisted

Pushing 50 + lbs

Pulling 50 + lbs

Climbing

Balancing

Stooping

Kneeling

Crouching

Crawling

Reaching

Handling/Grasping

Fine Dexterity

Feeling

Talking

Hearing

Smelling

Near Vision

Far Vision

Depth Perception

Visual Accommodation

Color Vision

Field of Vision

Ability to use hand and power tools safely

Driving for long periods of time

Work Environment:

The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Unless outlined in remote work policy, this is an on-site position. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

Offices, factories, schools, retail stores, outdoor parking lots, hospitals, boiler rooms, basements, attics, chemical producers, distributors, and apartment/condo buildings.

Will drive company vehicle during all weather conditions including rain and snow events.

The work environment for the Locksmith can at times be in any commercial or residential setting and corporate office. Alarm Detection Systems, Inc. maintains a quiet, non-smoking office environment.

The Locksmith must be prepared to work in all types of weather conditions.

Environmental Conditions:

Exposure to weather

Electric shock

Extreme heat

Extreme cold

Dust or Dirt

Confined or restricted spaces

Wet and/or humid

Noise

Vibration

Toxic or caustic chemicals

Explosives

Radiant energy

High, exposed places

Atmospheric conditions

Moving mechanical parts

Company Benefits:

Alarm Detection Systems offers a comprehensive benefits package designed to support the health, well-being, and financial future of our employees:

Medical Insurance with multiple plan options

Dental Insurance

Vision Insurance

Life Insurance

Paid Parental Leave

Company Paid Vehicle

Company Cell Phone and Laptop

Tool Allowance Program

Disability Coverage:

Employer-paid Short-Term Disability

Optional Long-Term Disability

401(k) Plan with tiered employer match

Paid Time Off (PTO) starting at 3 weeks per year for employees

Paid Holidays: 8 recognized holidays annually

Employee & Friends/Family Discounts on security systems and monitoring services

Pet Insurance Discount

Employee Assistance Program (EAP)

Tuition Reimbursement

Company-sponsored events (friends and family welcome!)

Continuous professional development opportunities

A fun, positive, and high-energy work environment

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