Location Support Specialist (Tech) - Sales Market Finland, Latvia, Lithuania & Estonia

WHAT YOU'LL DO

As the Location Support Specialist, you provide on‑site technical support by troubleshooting hardware, software, devices, and network issues, while ensuring smooth installations, configurations, and daily operations across offices, stores, and warehouses. You maintain documentation, coordinate with infrastructure vendors, and support colleagues with equipment, setups, and incident resolution. 

You will:

• Provide on-site support for hardware and software issues that cannot be resolved remotely 
• Troubleshoot and repair user equipment, including laptops, mobile phones, tablets, and meeting room devices 
• Support local colleagues with setup, maintenance, and troubleshooting of devices and systems 
• Provide hands-on technical assistance to office, store, and warehouse teams, ensuring uninterrupted daily operations
• Support office network and access point issues in collaboration with the Global Network team 
• Distribute spare parts and equipment to stores (e.g., phones, tills) and assist with local installations 
• Conduct inspections, configurations, and installation of technical equipment for new joiners and relocations 
• Maintain accurate documentation and follow up on tasks and incidents using ServiceNow 
• Act as the local contact for infrastructure vendors (e.g., ISP, telephony) and assist with physical checks and maintenance 

WHO YOU ARE

You are a curious and solution‑oriented support professional with basic IT troubleshooting knowledge, strong communication skills, and a calm, structured approach to solving technical issues. You enjoy helping others, learn quickly, collaborate well, and bring a service‑minded attitude supported by relevant education and hands‑on experience. 

• Previous experience in IT support or a customer service environment is meriting 
• Hands-on experience with user devices, networks, and hardware setups is an advantage 
• Basic knowledge of hardware and software troubleshooting 
• Strong problem-solving and multitasking abilities 
• Good communication and interpersonal skills 
• Structured and detail-oriented approach to work 
• Proficiency in English and local language 
• Familiarity with ServiceNow or similar ticketing systems is meriting 
• You are curious, solution-oriented, and eager to learn. You stay calm under pressure, enjoy solving technical challenges, and take pride in providing excellent service. You communicate clearly, collaborate well with others, and approach every task with a can-do attitude. 

WHO WE ARE​ 

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​ 

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​ 

WHY YOU’LL LOVE WORKING HERE ​ 

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​ 

All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

JOIN US​ 

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​

If you feel your experience, skills and ambitions are right for this role, apply by sending your application through the career site in ENGLISH as soon as possible but no later than 29th May, 2026. As we review applications continuously, the role may be closed early. 

This is a full-time permanent and it is based in our Helsinki Support Office. Local contract will be offered for this role. 

Take the next step in your career together with us. The journey starts here.​ 

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.​