Localisation Project Manager

Overview

Smartling was founded 16 years ago to make localization and translation seamless. Today, Smartling is profitable and backed by Battery Ventures, a global technology-focused investment firm, supporting company growth and expanding our market share and leadership position. We are the only cloud-based, AI-enabled translation platform that combines a Neural Machine Translation Hub and professional language services, empowering teams to collaborate in real-time to create experiences customers love.

We're looking for a Localization Project Manager based in Ireland or the UK to join our Managed Services team. In this role, you'll own the end-to-end localization lifecycle for a portfolio of enterprise clients, serving as both their operational point of contact and a key contributor to how our team delivers value. This is a role for someone who brings real localization experience, thrives in a fast-paced, remote-first environment, and is energized by the challenge of balancing operational precision with strong client relationships.

You Will

• Serve as the operational point of contact for assigned clients, building trusted relationships and managing expectations around timelines and scope - liaising with internal teams to address quality and other cross-functional needs

• Design and optimize localization workflows within Smartling's platform and client-preferred project management and content management tools, overseeing the end-to-end job lifecycle and tailoring configurations to each client's unique requirements

• Solve problems both independently and collaboratively, bringing a solutions-first mindset to client challenges and internal roadblocks

• Drive continuous process improvements - documenting best practices, identifying automation opportunities, and championing changes that increase efficiency across the team

You Have

• 2+ years of experience in localization or translation project management, ideally within a managed services or agency environment

• Solid understanding of localization file formats, content types, and CAT/TMS tooling

• Strong client management skills: comfortable leading calls, navigating difficult conversations, and representing the team externally

• Proficiency with project management and reporting tools (e.g., Jira, Asana, Google Sheets, Looker, or equivalent)

• Experience coordinating with cross-functional teams across engineering, QA, and vendor management

• Excellent organizational and time management skills, with sharp attention to detail and the ability to manage competing priorities across time zones

• Strong written and verbal communication skills

• A home office setup conducive for working remotely, and the ability to work effectively as a remote team member*

Preferred but not required

• Hands-on experience with Smartling or a comparable TMS platform

• Experience in a SaaS or platform-based localization environment

• Fluency or working proficiency in a second language

• Interest in language, technology, or global content strategy

You Are

• Adaptable. Quick to learn new tools and comfortable in a fast-paced, remote-first environment

• Problem Solver. Manages competing priorities and turns ambiguous client needs into clear, executable plans

• Detail-oriented. Keeps the behind-the-scenes work organized, accurate, and on track

• Customer Focus. Proactive with clients’ needs and communicates with clarity across teams and time zones

• Accountable. Delivers organized, accurate work consistently — from behind-the-scenes coordination to client-facing communication

You Will Enjoy

• Freedom 🏡 - we are remote-first

• Growth - an opportunity to learn and advance your career

• Wealth 💰 - we offer a competitive salary & pension matching

• Wellness - company-sponsored Health plan & paid sick leave

• Balance - flexible PTO + 10 bank holidays

• Culture 🤝 - an energetic, value-driven, and fun culture and team spirit

• Bonus - employee referral programs and Apple equipment

Smartling is proud to be an equal opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.

To all recruitment agencies: Smartling does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias or Smartling employees. Smartling is not responsible for any fees related to unsolicited resumes.

*To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background.