Lobby Host

AccorHotel

Phu Quoc, Kien Giang, Vietnam permanent

Posted: March 27, 2026

Quick Summary

As Lobby Host, you will be responsible for ensuring a seamless guest experience, providing exceptional customer service, and participating in events and activities. You will also be expected to assist with the smooth operation of the lobby, including answering guest inquiries and handling any issues that may arise. Your job requires strong communication and interpersonal skills, as well as the ability to work well under pressure.

Required Skills

Job Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

As Lobby Host, you’ll own the guest journey from arrival to departure — ensuring every moment feels considered, calm, and exceptional.

Your responsibilities will include:

• Preparing for daily VIP arrivals, including room allocations, amenities, and special requests

• Ensuring VIP mise-en-place is perfectly prepared (welcome drinks)

• Handling VIP check-in and check-out efficiently, discreetly, and professionally

• Personally escorting VIP guests to their rooms

• Accurately updating guest information in the system following check-in

• Providing warm, attentive, and responsive service to all guests at all times

• Resolving guest requests and complaints swiftly by coordinating with relevant departments

• Maintaining strong knowledge of hotel rate codes, packages, segmentation, and discounts

• Staying in continuous contact with guests to proactively manage any issues or special needs

• Making daily courtesy calls to VIP rooms and selected guests

• Ensuring front office areas are clean, organised, and guest-ready at all times

• Monitoring hotel occupancy, VIP movements, groups, and functions

• Re-announcing VIP room details to Housekeeping and F&B teams

• Checking departure details for current and upcoming days

• Arranging special touches such as bouquets, cakes, and cards for guest anniversaries and birthdays

• Inspecting VIP rooms after amenities are placed

• Reviewing guest feedback daily and taking direct action where appropriate

• Experience in Guest Relations, Lobby Host, or Front Office roles within a luxury hotel

• Exceptional communication and interpersonal skills

• Strong attention to detail and ability to anticipate guest needs

• Confidence handling VIP guests, sensitive situations, and high expectations

• Ability to multitask and coordinate across departments seamlessly

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

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