Loan Processor

About Multiply Mortgage

Multiply Mortgage is an AI-native mortgage company. We pair experienced, local mortgage advisors on our team with groundbreaking technology to deliver a better customer experience. Through our company partnerships channel, we partner directly with companies to offer mortgages as an employee benefit — with exceptional rates, concierge service, and modern software.

Our team previously built consumer tech products at Uber, Square, DoorDash, and Google and we are bringing the customer experience we love from these products to mortgage origination. We’re committed to building technology that enhances, rather than replaces, experienced mortgage loan originators. A mortgage is the largest financial transaction of most Americans’ lives—they deserve an expert advisor to guide them through the process, and technology that makes the experience smoother.

Multiply Mortgage is backed by Kleiner Perkins and A*, as well as founders and executives from Ramp, Plaid, Figma, DoorDash, Notion, Instacart, Faire, Flexport, Niantic, Rippling, Iterable, Lattice, Newfront, and more.

Opportunity Overview

We know how important a white glove service is to our customers, ensuring a smooth and efficient loan process. You will be responsible for collecting, analyzing, and processing loan applications, ensuring compliance with regulatory guidelines, and coordinating with various stakeholders to facilitate timely loan closings.

How You Will Contribute:

• Review and Organize Loan Applications: Check mortgage loan applications for completeness, accuracy, and compliance with lending guidelines. Gather and verify all required documentation for loan approval (income verification, tax returns, and asset documentation.

• Credit and Financial Analysis: Run AUS and validate that the borrower meets the selected loan program guidelines. Suggest alternative program to Loan Officer if a change is needed due to not meeting the program or unable to satisfy conditions.

• Prepare and Submit Loan Files: Assemble and submit complete loan files to underwriters for approval. Ensure all documentation is able to satisfy loan conditions and meet guidelines PRIOR to submitting for Underwriter review. Order Appraisals and Title Searches: Order title searches, and work with third parties (such as appraiser management and title companies) to ensure the property appraisal is completed within the required timeframe to close on time. .

• Liaison Between Parties: Act as the primary point of contact between loan officers, real estate agents, title and borrowers, as well as any wholesale lenders if warranted. Communicate regularly to clarify questions, resolve issues, and ensure all parties are informed of the status and next steps.

• Monitor and Track Deadlines: Manage the loan processing timeline, ensuring all contingencies and closing deadlines are met to avoid delays or additional fees. Ensure loans are submitted for clear to close review 7 days prior to close date and closing documents to title 3 days before closing.

• Handle Closing Documentation: Once a loan is approved, coordinate with title companies and attorneys to prepare Closing Disclosures and closing documents. Prepare accurate initial Closing Disclosure and assist borrower with any questions related to the review of the CD. . Follow up with Settlement Agents for them to schedule the final closing and ensure all paperwork is ready for signing. Address any post closing issues or discrepancies.

• Compliance and Record Keeping: Maintain accurate records of all loan files and documentation, ensuring compliance with all relevant banking and finance regulations. Update internal systems and client files as needed.

• Customer Service and Support: Commit to ensuring a seamless and positive experience for all borrowers, proactively addressing their needs and concerns, and keeping them informed throughout the loan process.

Why Join Multiply Mortgage?

• Be part of transforming the mortgage experience, ensuring our customers' largest financial decisions are handled with ease and care.

• Shape the future of our company, contributing to meaningful change as part of a collaborative, high-performing team.

• Thrive in a culture rooted in ownership, honesty, positive intent, and humility.

• Enjoy competitive rewards, including:

• Equity.

• Comprehensive health, dental, vision, and life insurance for you and your family.

• 401k retirement plan.

• Flexible PTO policies designed to be utilized fully.

• 12 weeks of paid parental leave for new parents.

What We’re Looking For
You bring:

• Located in the United States.

• 5+ years of proven experience as a mortgage loan processor in a retail environment.

• 1+ year of broker processing experience.

• 2+ year experience with non-QM and non-Agency/Jumbo loan programs.

• Ability to calculate income for self-employed borrowers and pre-underwrite files.

• Attention to Detail: Meticulously review and verify all loan documentation for accuracy and completeness, ensuring no errors or omissions that could delay processing.

• Organizational and Time Management Skills: Efficiently manage multiple loan files simultaneously, tracking deadlines and documentation requirements for each application. Prioritize tasks to meet tight deadlines.

• Communication Skills: Proactively communicate with borrowers, loan officers, underwriters, and third-party vendors in a professional and concise manner. Provide timely updates and support to borrowers, guiding them through the mortgage process and addressing concerns.

• Problem-Solving: Identify and resolve discrepancies or missing information quickly, working with all parties to keep the loan process moving forward.

• Analytical Skills: Evaluate credit reports, financial statements, and other documentation to assess borrower eligibility and risk.

• Regulatory Knowledge: Understand and apply federal and state mortgage lending regulations, including TILA, RESPA, TRID, and HMDA.

• Adaptability: Stay current with changes in mortgage lending practices, technology, and regulations, and adapt to evolving industry standards. Flexibility to work with multiple loan officers and borrowers in their preferred manner.

• Software Proficiency: Hands-on experience with loan origination systems and related technology tools.