Livestream Operations Specialist

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,
Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,
and the community as a whole.

We have a rich and storied history. Colibri is one of the pioneers of online professional education,
introducing some of the first web-based professional education courses in 2001. Today, the company’s
family of brands are the leading online professional education platforms in their respective end-markets.
We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned
professionals. To learn more, please visit: www.colibrigroup.com

Position Overview:

The Livestream Operations Specialist is responsible for the overall coordination and execution of livestream courses across various platforms, such as Zoom, Vimeo, and Notified. In this role, you will train, schedule, and supervise moderators; prepare livestream or onsite classrooms; install and test equipment regularly to minimize issues; assist instructors with technical challenges; and collaborate with Customer Service to resolve student-related livestream concerns. You will commit to adopting, tracking, and improving Livestream Operation Success Criteria, ensuring that adjustments can be applied retroactively to enhance ongoing processes for high-quality delivery.

What You'll Do::
• Hire, train, and schedule moderators.
• Approve moderator time sheets.
• Provide feedback and coaching to moderators.
• Perform schedule changes or backfill positions if moderators are unavailable.
• Create Zoom links and LMS sessions for upcoming meetings and webinars.
• Assist with changes to Zoom links and LMS sessions.
• Pull Zoom reports to verify completion.
• Process and edit pre- and post-event recordings.
• Provide quality assurance for courses to ensure successful execution.
• Manage classrooms, including day-of-event support.
• Collaborate with the instruction team to resolve classroom-related issues.
• Act as a liaison with Customer Service for classroom schedule activations, student enrollments, and completions.

What You'll Need to Succeed::
• Proven experience in managing livestream operations and platforms like Zoom, Vimeo, or Notified.
• Strong leadership skills for training, supervising, and coaching teams.
• Technical proficiency in setting up, installing, and testing audiovisual equipment.
• Excellent organizational abilities to handle scheduling, reporting, and quality assurance.
• Effective collaboration and communication skills to liaise with instructors, moderators, and customer service teams.
• Commitment to process improvement and tracking success metrics in a fast-paced environment.

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!