LiveOps - Incident Management Analyst

As a member of the LiveOpsTeam at Betsson Group, you will help us refine our ITSM platform. We’re looking for a skilled person who will join our team in the challenges of finding solutions that will support following the processes of ITIL v4 in a fast moving, high paced organization with as little friction for participants as possible. This is an opportunity for who want to be challenged with setting in structure, being an advocate for the process, and gaining inclusion and buy-in needed by responsible parties. There will be a need to understand and produce reporting on Incidents and subsequent Root Cause Analysis as that leads into Problem Management. Join us in one of the fastest growing digital businesses in the industry! Extreme Ownership is our motto.

The Wow

At Betsson Group, we strive to deliver the best customer experience in the industry. We are one of the market leaders in iGaming, offering online gaming products in several markets, both through our own gaming sites as well as several partner brands.

You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform to support 25+ online brands! Our brands are used by hundreds of thousands of users and growing.

What’s in it for you?

• Documenting the RCA and Problem Management Process

• Improving upon those processes

• Reporting on Incidents, RCA and Problem statistics for LiveOps(NOC)

• Charing working groups for complex RCA and Problems acting as Project Manager

• Participating to daily reporting and follow-ups of RCA and Problems

• Creating and maintaining a Known Issue Database

What we are looking for

• ITIL v4 Foundation Certification (more advanced welcome)

• Advanced Excel experience

• Advanced PowerPoint experience

• 1-3 Years of experience in a production Software development environment

• Proven methods to generate professional reports for consumption by C-Level management down to Software Developers

• Project Management experience (uncertified)

What we offer

Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than 2,800 colleagues representing over 75 nationalities across a global network of offices - including 1,500 at our operational headquarters in Malta - every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.

Challenge accepted?

Click here to find out more on who we are looking for

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