Live Ops Lead

We are ARB Interactive, the team behind Modo Casino, one of the top Social+ platforms in the US. Founded in 2022, we've grown to nearly 200 team members and were named one of LinkedIn's 2025 Top 50 Startups in the United States. We move fast, think big, and love bold ideas that push boundaries (and buttons). From new rewards to fresh game mechanics, every challenge is a chance to innovate and have fun doing it. Our culture is collaborative, curious, and full of laughter because great ideas grow best between coffee, code, and a few epic high-fives.

Role Overview

The Live Ops Lead will take part in our day-to-day casino operations, creating and executing engaging promotions, tournaments, and special events that drive player retention, engagement, and monetization across our platform.

Core Responsibilities

Events & Promotion Management

• Design, plan, and execute a calendar of tournaments, challenges, and special events

• Create compelling in-game promotions that drive engagement and monetization

• Coordinate themed events aligned with holidays, game launches, and marketing campaigns

• Analyze event performance and iterate on strategies to improve outcomes

Live Operations Execution

• Manage the implementation and scheduling of live operations activities

• Ensure flawless execution of promotions, bonus events, and special features

• Troubleshoot operational issues in real-time to minimize player impact

• Coordinate with Platform team for technical implementation of special events

Player Engagement Strategy

• Develop strategies to increase daily active users and session length

• Create and optimize engagement loops through well-timed events and rewards

• Work with the retention team to implement targeted player reactivation campaigns

• Design loyalty-building initiatives that encourage regular platform visits

Revenue Optimization

• Balance player experience with monetization opportunities in promotional design

• Collaborate with Commercial Insights to optimize promotion parameters for ROI

• Identify opportunities to enhance conversion through strategic event timing and rewards

• Analyze player behaviors during events to refine future monetization strategies

Cross-Functional Coordination

• Collaborate with Marketing on promotional messaging and communication

• Work with the Casino & Content Manager to align events with game launches

• Partner with Product and Engineering to implement new event features

• Support VIP team with special events for high-value players

Tools & Systems Management

• Manage back-office tools for promotion scheduling and configuration

• Document processes and create templates for repeatable event types

• Develop performance tracking systems for live operations activities

• Train team members on operational tools and best practices

Qualifications

Required

• 3+ years of experience in live operations for games or digital products

• Strong project management skills with attention to detail

• Experience designing and implementing player engagement initiatives

• Analytical mindset with ability to optimize based on performance data

• Bachelor's degree in Business, Marketing, or related field

Preferred

• Experience specifically in social casino or gambling-adjacent industries

• Knowledge of player psychology and engagement drivers

• Background in digital marketing or retention campaigns

• Understanding of virtual economies and player incentives

• Experience with A/B testing and performance optimization

Diversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of all backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Important Security Notice: Our recruitment team will only contact candidates through official channels using @arbinteractive.com email addresses and via our recruiting platform, Ashby. If you find a position on a third party careers page (LinkedIn, Indeed, etc.), the job posting will redirect you to our careers page (https://jobs.ashbyhq.com/arb-interactive) to begin your application. We will never request payment, banking information, or personal identification details during the application process.

If you're ever uncertain about the legitimacy of communication claiming to be from our company, please forward it to [email protected] for verification before responding or clicking any links.